Rooms Supervisor

Kids for the Future; Newport (RI); On-site; USD 28,000 - 40,000; Full time

Job summary

Main Street Hospitality is seeking a Room Supervisor in Newport, RI to oversee front desk operations and ensure a smooth guest experience. You will supervise staff, manage check-in/check-out, reservations, and guest inquiries, while maintaining a welcoming atmosphere.

The ideal candidate will have a high school diploma and hospitality experience; familiarity with PMS software is a plus. You will train and mentor staff, manage shifts, and coordinate with other departments to deliver exceptional

Qualifications

• High school diploma or equivalent required.
• Previous front desk or hospitality experience preferred.
• Familiarity with PMS software a plus.
• Strong attention to detail and ability to work at a productive pace without sacrificing quality.

Responsibilities

• Supervise front desk staff in daily operations incl. check-in/check-out, reservations, and guest inquiries.
• Train, mentor, and evaluate front desk team members to maintain high service standards.
• Handle guest complaints promptly to ensure satisfaction.
• Monitor and manage room inventory and coordinate with other departments.
• Implement and maintain front desk procedures and policies to enhance efficiency.
• Prepare and manage shift schedules and perform administrative tasks.

Skills

Front desk experience

Customer service

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Job description

• Location 37 Memorial Blvd,Newport, RI, 02840,United States
• Base Pay $25.00 / Hour
• Employee Type Full-Time Hourly

Job Purpose:

The Room Supervisor oversees front desk operations, ensuring a smooth and efficient guest experience.

Essential Duties and Responsibilities:

Supervise and support front desk staff in daily operations, including check-in/check-out processes, reservations, and guest inquiries.

Train, mentor, and evaluate front desk team members to maintain high service standards.

Handle guest complaints and issues promptly, resolving them to ensure guest satisfaction.

Monitor and manage room inventory, ensuring accurate and efficient allocation of rooms.

Coordinate with other departments to ensure seamless guest experiences.

Implement and maintain front desk procedures and policies to enhance efficiency and service quality.

Prepare and manage shift schedules, ensuring adequate staffing levels at all times.

Perform administrative tasks such as reporting, record-keeping, and inventory management.

Maintain a professional and welcoming atmosphere.

Performs other duties as assigned

• Education & Experience:

High school diploma or equivalent required.

Previous front desk or hospitality experience preferred.

Familiarity with PMS (Property Management System) software a plus.

Strong attention to detail and ability to work at a productive pace without sacrificing quality.

Self-motivated and able to work effectively both independently and as part of a team.

Professional Characteristics :

Positive , service-oriented mindset with a natural ability to make guests feel welcome.

Excellent communication and interpersonal skills.

Punctual, dependable, and proactive in maintaining cleanliness standards.

Approachable and team-oriented with a willingness to assist across departments as needed.

Takes initiative and follows through on assignments with minimal supervision.

Able to prioritize tasks and manage time efficiently in a fast-paced environment.

Physical Requirements

Must be able to stand for extended periods

Ability to lift up to 25 lbs occasionally.

Must be able to perform repetitive tasks and handle guest luggage when needed

Work Authorization: Must be eligible to work in the United States .

EEO Statement: Main Street Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law

EEO Statement: Main Street Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.

Main Street Hospitality Values:

We are kind to one another

We act with integrity

We take responsibility for our actions

I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in the job description.