Rooms Resort Ops Supervisor

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Free parking

Room discounts at Marcus Hotels &R

Discounts at Marcus Hotels &R rest

Discounts at Marcus Hotels &R golf

Job summary

Timber Ridge Lodge & Waterpark, part of Marcus Hotels & Resorts, is seeking a Resort Ops Supervisor to support restaurant and rooms operations with strong leadership.

You will train staff, supervise service, maintain cash controls, and ensure guest satisfaction in a busy resort setting at Lake Geneva, WI. A bartender certification and flexibility with shifts are required to excel here.

Qualifications

• Previous supervisory and hotel/customer service experience preferred.
• Bartender's certificate required.
• Ability to work flexible schedule including days, nights, weekends and holidays.
• Strong customer service orientation and problem-solving skills.
• Ability to maintain composure under pressure.

Responsibilities

• Execute restaurant operations including food and beverage promotions, customer service and inventories.
• Lead the Front of the House staff in training the following: restaurant standards, wine service and customer service.
• Performs Front Desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing reservations, balancing transactions, and taking accurate messages.
• Maintain working knowledge of Opera and Micros systems.
• Monitor the performance of outlet service staff; delegate, schedule, coach, evaluate and train.
• Handle guest confrontations following Grand Geneva policies.
• Prepare daily forecast and ensure compliance with liquor regulations.
• Coordinate with housekeeping/maintenance on room status and safety.

Skills

Supervisory experience

Customer service

Front desk / guest relations

Problem solving

Decision making

Team leadership

Education

Bartender's certificate

Tools

Opera

Micros POS

Job description

Are you ready to make waves, unleash your talents, and leave a lasting mark? An exceptional career opportunity awaits you! We’re searching for a passionate individual to join our team and elevate the unparalleled guest experience that defines us. As a Resort Ops Supervisor at Timber Ridge Lodge & Waterpark, you will work in both Food & Beverage and the Rooms Division providing managerial support in addition to training and leadership for the restaurant & rooms operations as needed.

Tucked within historic Lake Geneva, Timber Ridge Lodge at the Grand Geneva Resort, is the only all-season, all-suite, destination of its kind in the Midwest. Featuring 50,000 square feet of year-round, indoor/outdoor waterpark excitement, Timber Ridge Lodge is a family bonding adventure that’s soaked in memories. Just 90 minutes from Chicago and 50 minutes from Milwaukee, this property is also home to two championship golf courses, WELL Spa and fitness center, Mountain Top Ski Park, award-winning restaurants, and 1300 acres of picturesque grounds.

What you will be doing

• Execute restaurant operations including food and beverage promotions, customer service and inventories
• Lead the Front of the House staff in training the following: restaurant standards, wine service and customer service
• Performs Front Desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management.
• Responsible for a working knowledge of the property management system (Opera) and all point of sales systems (Micros)
• Monitor the performance of outlet service staff. Supervision duties include; delegating responsibilities, scheduling, coaching and correcting, evaluating, interviewing, training and mentoring of staff
• Must be able to take confrontation from guests and associates while following/enforcing Grand Geneva policies.
• Performs daily tasks including preparation of daily forecast, supervising daily adherence of all State, Federal, and corporate liquor regulations pertaining to serving alcoholic beverages and food controls.
• Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary.
• Work with housekeeping/maintenance to asses room status
• Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy.
• Perform other duties as assigned.

What we are looking for

• Previous supervisory and hotel, customer service, front desk or administrative experience preferred.
• Passionate about hospitality and is customer driven
• Ability to maintain composure and remain pleasant under high pressure situations
• Ability to work independently, has good judgment, problem solving, and decision-making skills
• Previous supervisory experience preferred
• Ability to work a flexible schedule including days, nights, weekends and holidays
• Bartender's certificate required. Must be at least 18 years old to serve or pour alcohol.
• Must have knowledge of food and beverage preparation and service of various alcoholic beverages.
• Must be able to stand, walk, use hands, and reach for more than half of the normal work day; Must work well under pressure.

What’s in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Timber Ridge Lodge & Waterpark is an equal opportunity employer.