Rooms Operations Manager - Overnight

Westin Hotels & Resorts; Boston (MA); On-site; USD 44,000 - 53,000; Part time

Benefits offered by this job

Free onsite parking

Job summary

Westin Hotels & Resorts in Boston is seeking a part-time Manager to oversee rooms operations, including Front Office, Engineering/Maintenance and Housekeeping, ensuring standards are followed and guest satisfaction is maximized.

The role requires planning, staff management, and the ability to analyze financial performance while maintaining service excellence across the department.

Qualifications

• High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area.
• 2-year degree in Hospitality, Hotel/Restaurant Management, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area.

Responsibilities

• Translates goals to the team as they relate to guest tracking and productivity.
• Communicates results and game plans to address needs and expand strengths.
• Ensures the team has capabilities to meet expectations.
• Assists employees in understanding guests' changing needs and exceeding them.
• Publishes guest satisfaction results and forms promptly.
• Organizes scheduling against guest and occupancy goals; assists in hourly functions.
• Provides excellent customer service by being available and approachable for all guests.
• Responds promptly to customer service department requests; maintains professionalism with guests and staff.

Education

High School Diploma

2-year Degree + Experience

Job description

Additional Information Free onsite parking! Part time role, 2 overnight shifts per week.

Job Number 26129093

Job Category Rooms & Guest Services Operations

Location 10 Huntington Ave, BOSTON MA 02116, United States VIEW ON MAP

Schedule Part Time

Located Remotely? N

Position Type Management

Pay Range: $31.73-$38.46 per hour

Bonus Eligible: Y

Job Summary

Supports the successful execution of all operations in the hotel operations departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area

CORE WORK ACTIVITIES

Supporting Rooms Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
• Assists in ensuring that the team has the capabilities to meet expectations.
• Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Supporting Property Rooms Operations Function(s)

• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.

Managing And Monitoring Activities That Affect The Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM & RD.
• Ensures a viable key control program is in place.
• Understands financial statements, sales and activity reports, and other performance data.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.