Event Operations Manager

Westin Hotels & Resorts; Washington (District of Columbia); On-site; USD 74,000 - 93,000; Full time

Job summary

Westin Washington DC is seeking an experienced Banquet/Event Services Manager to direct and motivate a team, ensuring high-quality service aligned with brand standards and event requirements.

You will oversee financial and administrative responsibilities, asset protection, and cross-department communications for successful events in a fast-paced environment.

Qualifications

• High school diploma or GED.
• 2 years’ experience in event management, food & beverage, or related field.
• Strong leadership and customer service skills.

Responsibilities

• Projects supply needs for the department.
• Ensures compliance with laws related to an event.
• Maximizes customer satisfaction through operations.
• Maintains sanitation levels.
• Manages inventories and equipment.
• Schedules Event Services staff to forecast and service standards.
• Develops relationships with groups to retain business.
• Sets goals and delegates tasks.
• Conducts monthly department meetings.
• Knowledge of food and wine pairings.
• Liaises with kitchen staff.
• Leads shifts during events.
• Attends pre-event meetings and understands group needs.
• Establishes standards for meeting room sets.
• Checks function rooms before functions.
• Maintains cleanliness in event areas.
• Coordinates maintenance for quality facilities.
• Resolves issues and suggests alternatives.
• Attends meetings and participates in event servicing.
• Sets a positive example for guest relations.
• Interacts with guests for feedback and handles problems.
• Encourages service excellence and reviews satisfaction results.

Skills

Team leadership

Customer service

Budgeting

Vendor coordination

Education

High school diploma

Job description

Additional Information

Job Number

26122755

Job Category

Event Management

Location

999 9th Street Northwest, Washington DC 20001, United States VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Pay Range:

$74,000-$93,000 annually

Bonus Eligible:

Y

Job Summary

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 2 years’ experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

• Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props).
• Applies knowledge of all laws, as they relate to an event.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Adheres to and reinforces all standards, policies, and procedures.
• Maintains established sanitation levels.
• Manages departmental inventories and maintains equipment.
• Schedules Event Services staff to forecast and service standards, while maximizing profits.
• Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and wine pairings and cuisine with emphasis on current event trends.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.

Executing Event Services Operations and Maintaining Inventories

• Attends pre-event meetings as needed to understand group needs.
• Establishes consistent standards for meeting room sets and VIP meeting room sets.
• Conducts function room inspections prior to each function to verify the room is set according to specifications.
• Maintains cleanliness and sanitation standards in all event operation areas.
• Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event.
• Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers).
• Coordinates routine maintenance to verify a quality meeting facility.
• Resolves issues and/or suggest alternatives to previous arrangements if necessary.
• Attends and participates in all pertinent meetings.
• Leads shifts and actively participates in the servicing of events.
• Verifies function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.

Verifying and Providing Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Encourages employees to provide excellent customer service.
• Verifies employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and verifies staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Attends and participates in all pertinent meetings.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
• Conducts associate performance appraisals and provides feedback as needed.
• Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns.
• Observes service behaviors of associates and provides feedback to individuals.
• Communicates performance expectations in accordance with job descriptions for each position.
• Verifies property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Brings issues to the attention of supervisor and/or Human Resources as necessary.
• Verifies associates understand expectations and parameters.
• Delegates tasks to verify room sets are “on time” and meet Event Service Standards.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.