Rooms Operations Manager - Front Desk job

Philadelphia International Airport (PHL); Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated management professional to oversee operations in the rooms area departments. This role involves leading teams in Front Office, Engineering, and Housekeeping, ensuring compliance with standards, and enhancing guest satisfaction. The ideal candidate will have a strong background in guest services and staff management, striving to meet property goals and improve financial performance. Join a dynamic environment where your leadership can make a significant impact on both guests and employees alike.

Qualifications

• 4 years experience in guest services, front desk, or housekeeping required.
• Strong management skills and a focus on guest satisfaction.

Responsibilities

• Manage operations in rooms area departments like Front Office and Housekeeping.
• Improve guest and employee satisfaction while maximizing financial performance.

Skills

Guest Services

Staff Management

Financial Performance Monitoring

Compliance Monitoring

Education

High School Diploma or GED

Job description

Additional Information

Job Number: 25014937

Job Category: Rooms & Guest Services Operations

Location: Philadelphia Marriott Downtown, 1201 Market Street, Philadelphia, Pennsylvania, United States, 19107

Schedule: Full Time

Located Remotely? N

Position Type: Management

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

1. High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
2. OR