Operations Manager

TPG Hotels and Resorts; Frazer (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in the hospitality industry is seeking an Operations Manager to oversee guest services and the front desk operations. The role involves managing staff, ensuring exceptional guest experiences, and optimizing hotel revenue. Ideal candidates will have a background in hospitality management and proven leadership skills. Full-time benefits include health insurance, retirement plans, and hotel discounts across the TPG portfolio.

Benefits

Health, Dental and Vision Insurances

Disability Insurances

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Hotel discounts to properties in TPG portfolio

Qualifications

• Bachelor's degree in hospitality management or related field preferred.
• Proven experience in hotel front office operations or guest services.
• Ability to remain composed in high-pressure situations.

Responsibilities

• Oversee all aspects of front desk and guest services operations.
• Lead, train, and manage front desk and housekeeping teams.
• Manage room reservations and ensure guest satisfaction.

Skills

Leadership

Interpersonal skills

Communication

Problem-solving

Knowledge of local attractions

Education

Bachelor's degree in hospitality management

Tools

Hotel management software

Job description

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Job Overview

The Hotel Operations Manager is responsible for overseeing all aspects of the front desk and guest services operations to ensure exceptional guest experiences. They manage the front desk staff, handle guest inquiries and concerns, manage room reservations, and collaborate with various departments to maintain efficient hotel operations.

What You'll Be Doing

• Supervision and Leadership:
  • Lead, train, and manage the front desk and Housekeeping, and F&B teams to provide excellent customer service.
  • Set performance goals for staff and conduct regular performance evaluations.
  • Ensure a welcoming and professional demeanor is maintained by the hotel team.
• Guest Relations:
  • Greet guests, handle check-in/check-out procedures, and assist with any special requests.
  • Resolve guest issues, complaints, or concerns in a prompt and satisfactory manner.
  • Maintain a high level of guest satisfaction by ensuring a personalized and attentive service.
• Reservations and Room Allocation:
  • Manage room reservations, ensuring accuracy and adherence to guest preferences.
  • Coordinate with housekeeping to ensure timely preparation of rooms for arriving guests.
  • Oversee the room allocation process to maximize occupancy and revenue.
• Front Desk Operations:
  • Ensure a smooth check-in and check-out process, including handling payments and ensuring accuracy of guest information.
  • Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively.
  • Monitor and manage the front desk and Housekeeping daily tasks, including guest correspondence, phone inquiries, and guest requests.
• Financial Management:
  • Assist in budgeting and financial forecasting related to the front office department.
  • Monitor and control expenses, such as staffing, supplies, and equipment maintenance.
  • Contribute to revenue generation through upselling rooms and promoting hotel amenities.
• Collaboration and Communication:
  • Coordinate with housekeeping, engineering, and other hotel departments to ensure seamless operations.
  • Maintain open communication with management to address operational issues and propose improvements.
  • Prepare regular reports on front desk activities, occupancy rates, and guest feedback.

Skills And Abilities

• Bachelor's degree in hospitality management or related field (preferred).
• Proven experience in hotel front office operations or guest services.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and computer systems. EXPERIENCE WITH MARRIOTT/FOSSE IS HIGHLY PREFERRED
• Ability to remain composed in high-pressure situations.
• Knowledge of local attractions and services to assist guests effectively.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Additional Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Hospitality

Note: This job posting is active and not expired.