Rooms Operations Manager

Socket.dev; San Francisco (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Five weeks PTO

Health insurance

401(k) match

Hotel travel programs

Employee discounts

Commuter pre-tax

Life insurance

STD/LTD

Voluntary life insurance

Critical Illness coverage

Job summary

The Beacon Grand in San Francisco is seeking a Rooms Operations Manager to oversee all Front Office operations and guest services, aiming to elevate guest satisfaction while improving financial performance.

You will hire, train, and supervise front office staff; coordinate with housekeeping and other departments; manage daily counts, rates, and promotions; and ensure a welcoming, luxe experience for every guest.

Qualifications

• Experience leading front office teams in luxury hotels.
• Strong knowledge of San Francisco dining, entertainment, and events.
• Proven ability to supervise staff in a fast-paced service environment.
• Excellent written and verbal communication with guests and colleagues.
• Proficiency with guest surveys and reservation systems to drive improvement.
• Demonstrated focus on guest satisfaction and financial performance.

Responsibilities

• Oversee daily activities of guest services in coordination with Housekeeping.
• Improve guest and team member satisfaction while optimizing division finances.
• Maintain knowledge of daily counts, arrivals, departures, and promotions.
• Develop programs to enhance front office efficiency and profitability.
• Assist with guest needs including dining, entertainment, or transportation bookings.
• Hire, train, supervise, and evaluate front office staff; manage schedules and workflow.
• Ensure staff adherence to policies and safety regulations.

Skills

Hospitality management

Staff supervision

Luxury hotel experience

SF local knowledge

Communication skills

Guest service mindset

Tools

Reservation tools

Guest surveys

Job description

The Beacon Grand is quintessential San Francisco, symbolizing progressive thinking while also celebrating its storied heritage. Launched during the Prohibition Era as the Sir Francis Drake, the fully-renovated hotel offers today’s travelers a new way to visit San Francisco. Its 418 rooms and thoughtful shared spaces bring modern design to life with restored architectural details. Guests are looked after by the hotel’s novel Social Hosts, who create a warm, convivial atmosphere as they facilitate stays that are personally-tailored, unique, and full of discovery. Inside, visitors and locals mix and mingle in communal living room and lively gathering spot, The Post Room and the iconic Starlite. With everything from walkable shops and restaurants to cable cars outside the front door, the central and connected Union Square location is the perfect home base for exploring San Francisco. Recognized on Travel + Leisure’s 2023 It List as one of “The 100 Best New Hotels in the World”.

We are actively searching for a Rooms Operations Manager

Job Summary:

The Rooms Operation Manager supports the successful execution of all operations in the Rooms Division with a focus on Front Office. Strives to continually improve guest and team member satisfaction, while maximizing the financial performance of the department.

Responsibilities:

• Supports the Rooms Operations Team by organizing, directing and monitoring the daily activities of guest services and liaise with the housekeeping department as well as other departments of the Hotel.
• Strives to continually improve guests and team member satisfaction and maximize the financial performance of the division.
• Maintains complete knowledge at all times of daily house count, expected arrivals/departures, scheduled in-house group activities, all room rates, special packages and promotions; communicates information to appropriate staff.
• Maintain shared knowledge base of local, known, and lesser-known San Francisco destinations and activities. What’s hot, what’s new, what’s just for you.
• Develops, implements, and maintains programs/processes to enhance guest satisfaction and ensure front office operations are efficient and profitable.
• Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
• Assists front office staff with resolution of guest problems/complaints as needed.
• Possesses and maintains thorough knowledge of hotel services, facilities, and policies and area’s attractions.
• Prepares accurate and timely reports as required.
• Hires, trains, supervises, motivates, and develops front office staff; manages schedules and workflow.
• Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and safety regulations.
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
• Route and/or respond to text-based inquiries from guests as a key point of contact while on the property and as part of off-property escalation plan.
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.

Required Skills/Abilities:

• Two years of Hospitality Management Experience preferred
• Experience supervising and overseeing staff in a fast-paced service industry setting
• Lifestyle/luxury hotel experience required, opening experience a plus.
• Superior knowledge of San Francisco food, entertainment, and event options
• Power user of guest survey, reviews and reservation tools
• Excellent written and verbal communication skills; extremely personable and welcoming

Pay Range

• $75,000- $80,000

Company Benefits:

• Generous Paid Time Off plan, up to Five Weeks per Year
• Part-time Employees are also eligible for PTO
• Medical / Dental / Vision Insurance after 30 days of Service
• 401(k) Retirement Plan with Company Match
• Hotel Travel Programs
• Local Retailers Discount
• Pre-Tax Commuter Benefit
• Company Paid Basic Life Insurance and Accidental Death & Dismemberment
• Voluntary Short-Term Disability (STD) and Long-Term Disability (LTD)
• Voluntary Supplemental Life Insurance and Accidental Death & Dismemberment
• Voluntary Critical Illness, Accident Insurance and Hospital Indemnity

EOE: Northview Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any characteristic as outlined by federal, state, or local laws