Rooms Operations Manager

Canyon Ranch; Lenox (MA); On-site; USD 71,000 - 74,000; Full time

Benefits offered by this job

Health plan after 30 days

25 days paid time off

Life insurance

Employee Assistance Program

Spa and fitness access

Job summary

Canyon Ranch is seeking a Rooms Operations Manager to lead daily operations across Housekeeping, Laundry, Guest Services, and Bell/Transportation at our Lenox property. You’ll drive guest experiences from arrival to departure with hands-on leadership during peak periods.

Responsibilities include staffing, training, quality oversight, and cross-department collaboration to maintain brand standards and operational excellence, while delivering personalized service to guests.

Qualifications

• 3-5 years of leadership experience in Rooms, Hospitality, or a similar operational role.
• Strong organizational and operational skills.
• Excellent communication and team-building abilities.

Responsibilities

• Lead, train, and inspire teams across Housekeeping, Laundry, Guest Services, and Bell/Transportation.
• Oversee daily operations to meet brand quality, safety, and cleanliness standards.
• Support Front Office and Bell/Transportation during peak periods.
• Coordinate cross-department communication for timely room readiness.
• Monitor guest satisfaction and implement service improvements.
• Manage staffing, inventory, and procedures.

Skills

Leadership experience

Organizational skills

Communication

Job description

Overview

Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona and Lenox, Massachusetts. At these acclaimed properties, guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North America’s largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a recipient of Travel + Leisure’s Best Spa Award, as well as the Condé Nast Traveler Best Destination Spa Award.

As a Rooms Operations Manager, you’ll oversee and coordinate the daily operations of the Rooms Division, Guest Services and Bell/Transportaion, including Housekeeping, Laundry, and Custodial. You’ll ensure a seamless, high-quality guest experience from arrival to departure, foster collaboration across departments, and lead teams to deliver exceptional service. During peak periods, you’ll provide hands‑on leadership and step into leadership roles across departments as needed to maintain operational excellence.

Responsibilities

WHAT YOU'LL DO AS A CR COLLEAGUE

• Lead, train, and inspire teams across Housekeeping, Laundry, Guest Services, and Bell/Transportation.
• Oversee daily operations, ensuring rooms and public areas meet brand quality, safety, and cleanliness standards.
• Support the Front Office and Bell/Transportation teams during peak periods, including guest arrivals, VIP handling, and luggage coordination.
• Collaborate across departments to ensure smooth communication, timely room readiness, and seamless guest experiences.
• Monitor guest satisfaction, address concerns with professionalism and empathy, and implement service improvements.
• Manage departmental resources, including staffing schedules, inventory, and operational procedures.
• Conduct inspections, coaching sessions, and performance reviews to maintain high standards and foster team development.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL

• 3-5 years of leadership experience in Rooms, Hospitality, or a similar operational role (Housekeeping, Front Office, or Bell/Transportation).
• Strong organizational and operational skills with the ability to manage multiple departments and priorities.
• Exceptional communication, coaching, and team‑building abilities.
• A commitment to delivering high‑quality, personalized guest experiences.
• Ability to problem‑solve with professionalism, empathy, and urgency.
• Flexibility to step into different departmental leadership roles during high‑volume periods.
• Knowledge of hospitality standards, safety protocols, and operational best practices.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer‑paid life insurance and Employee Assistance Program
• A supportive, collaborative work environment with opportunities for professional growth.
• Competitive salary based on experience $71,000-$73,840