Rooms Operations Assistant Manager

Canyon Ranch Operating, LLC; Lenox (MA); On-site; USD 52,000 - 54,000; Full time

Benefits offered by this job

Health plan

Vacation time

Life insurance

Employee Assistance Program

Spa access

Job summary

Canyon Ranch Operating, LLC is seeking a Front Office/Housekeeping Supervisor in Lenox, MA. You will support daily operations across Housekeeping, Custodial, and Laundry, ensuring guest services run smoothly and standards are met.

You will coach staff, handle staffing and scheduling, and coordinate with Front Office while maintaining on-floor presence to assist guests. Competitive pay and benefits accompany the role.

Qualifications

• 1-2 years of supervisory or management experience in Front Office, Housekeeping, or Rooms Division operations.
• Strong guest-service mindset with the ability to lead calmly in a fast-paced environment.
• Clear communication and cross-department collaboration.
• Strong organizational skills with attention to detail in guest service and operations.
• Working knowledge of hotel systems and payroll processes; basic inventory management.
• Flexible schedule including evenings, weekends, and holidays.
• Hands-on leadership style with commitment to supporting colleagues and guests.

Responsibilities

• Support the daily operations of the Housekeeping, Custodial, and Laundry, including Guest Services and Night Audit.
• Partner with Front Office and Housekeeping leadership to ensure smooth, cost-effective operations.
• Maintain a visible presence on the floor, supporting colleagues and assisting guests.
• Lead, coach, and support staff to meet service standards and priorities.
• Assist with guest arrival/departure processes, billing, service recovery, and guest requests.
• Support room readiness and cleanliness standards with coordination between Front Office and Housekeeping.
• Assist with staffing, scheduling, and Manager on Duty coverage as needed.
• Support administrative tasks including timekeeping, inventory control, and supply management.
• Communicate effectively with cross-functional teams to resolve guest or operational needs.

Skills

Supervisory experience

Guest service mindset

Communication skills

Organizational skills

Hotel systems knowledge

Flexible schedule

Hands-on leadership

Tools

Payroll systems

Inventory management

Job description

Overview

Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona, Lenox, Massachusetts and Woodside, California Wellness Retreat, guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North Americas largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure’s Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings.

Responsibilities

WHAT YOU'LL DO AS A CR COLLEAGUE

• Support the daily operations of the Housekeeping, Custodial, and Laundry, including Guest Services and Night Audit.
• Partner closely with Front Office and Housekeeping leadership to ensure smooth, cost-effective operations and exceptional guest experiences.
• Maintain a visible, hands-on presence on the floor, supporting colleagues and assisting guests throughout their stay.
• Help lead, coach, and support colleagues to ensure service standards, cleanliness expectations, and daily priorities are consistently met.
• Assist with guest arrival and departure processes, accurate billing, service recovery, and coordination of on- and off-property guest requests.
• Support room readiness and cleanliness standards through inspections and close coordination between Front Office and Housekeeping.
• Assist with staffing coordination, scheduling adjustments, and Manager on Duty coverage as needed.
• Support administrative responsibilities including timekeeping, inventory control, and supply management in alignment with budget expectations.
• Communicate effectively with cross-functional teams to ensure seamless operations and timely resolution of guest or operational needs.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL

• 1-2 years of supervisory or management experience in Front Office, Housekeeping, or Rooms Division operations.
• Strong guest-service mindset with the ability to lead calmly in a fast-paced environment.
• Clear communication skills and the ability to collaborate effectively across departments.
• Strong organizational skills with attention to detail in both guest service and operational standards.
• Working knowledge of hotel systems, payroll processes, and basic inventory management preferred.
• Flexibility to work varying schedules, including evenings, weekends, and holidays.
• A hands-on leadership style and a genuine commitment to supporting colleagues and guests.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• A supportive, collaborative work environment with opportunities for professional growth.
• Competitive salary based on experience $52,000-54,080