Rooms Operations Assistant Manager

Canyon Ranch; Lenox (MA); On-site; USD 52,000 - 54,000; Full time

Benefits offered by this job

Spa access

Health plan (Medical, Dental, Vision)

25 days off (vacation/holiday)

Supplemental health care options

Life insurance

Employee Assistance Program

Professional growth opportunities

Competitive salary

Job summary

Canyon Ranch in Lenox, MA is seeking an operations leader to oversee daily Housekeeping, Custodial, and Laundry activities, partnering with Front Office leadership to ensure smooth, cost-effective operations and exceptional guest experiences. You will coach colleagues, manage scheduling, and support guest arrivals and departures.

The role requires 1-2 years of supervisory experience, a strong guest-service mindset, and excellent communication.

Qualifications

• 1-2 years of supervisory or management experience in Front Office, Housekeeping, or Rooms Division operations.
• Strong guest-service mindset with the ability to lead calmly in a fast-paced environment.
• Clear communication skills and the ability to collaborate effectively across departments.
• Strong organizational skills with attention to detail in both guest service and operational standards.
• Working knowledge of hotel systems, payroll processes, and basic inventory management preferred.
• Flexibility to work varying schedules, including evenings, weekends, and holidays.
• A hands-on leadership style and a genuine commitment to supporting colleagues and guests.

Responsibilities

• Support the daily operations of the Housekeeping, Custodial, and Laundry, including Guest Services and Night Audit.
• Partner closely with Front Office and Housekeeping leadership to ensure smooth, cost-effective operations and exceptional guest experiences.
• Maintain a visible, hands-on presence on the floor, supporting colleagues and assisting guests throughout their stay.
• Help lead, coach, and support colleagues to ensure service standards, cleanliness expectations, and daily priorities are consistently met.
• Assist with guest arrival and departure processes, accurate billing, service recovery, and coordination of on- and off-property guest requests.
• Support room readiness and cleanliness standards through inspections and close coordination between Front Office and Housekeeping.
• Assist with staffing coordination, scheduling adjustments, and Manager on Duty coverage as needed.
• Support administrative responsibilities including timekeeping, inventory control, and supply management in alignment with budget expectations.
• Communicate effectively with cross-functional teams to ensure seamless operations and timely resolution of guest or operational needs.

Skills

Supervisory experience

Guest service mindset

Clear communication

Organizational skills

Hotel systems knowledge

Payroll/inventory basics

Flexibility

Hands-on leadership

Job description

Overview

Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona, Lenox, Massachusetts and Woodside, California Wellness Retreat, guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North Americas largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure’s Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings.

Responsibilities

WHAT YOU'LL DO AS A CR COLLEAGUE

• Support the daily operations of the Housekeeping, Custodial, and Laundry, including Guest Services and Night Audit.

• Partner closely with Front Office and Housekeeping leadership to ensure smooth, cost-effective operations and exceptional guest experiences.

• Maintain a visible, hands-on presence on the floor, supporting colleagues and assisting guests throughout their stay.

• Help lead, coach, and support colleagues to ensure service standards, cleanliness expectations, and daily priorities are consistently met.

• Assist with guest arrival and departure processes, accurate billing, service recovery, and coordination of on- and off-property guest requests.

• Support room readiness and cleanliness standards through inspections and close coordination between Front Office and Housekeeping.

• Assist with staffing coordination, scheduling adjustments, and Manager on Duty coverage as needed.

• Support administrative responsibilities including timekeeping, inventory control, and supply management in alignment with budget expectations.

• Communicate effectively with cross-functional teams to ensure seamless operations and timely resolution of guest or operational needs.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL

• 1-2 years of supervisory or management experience in Front Office, Housekeeping, or Rooms Division operations.

• Strong guest-service mindset with the ability to lead calmly in a fast-paced environment.

• Clear communication skills and the ability to collaborate effectively across departments.

• Strong organizational skills with attention to detail in both guest service and operational standards.

• Working knowledge of hotel systems, payroll processes, and basic inventory management preferred.

• Flexibility to work varying schedules, including evenings, weekends, and holidays.

• A hands-on leadership style and a genuine commitment to supporting colleagues and guests.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• A supportive, collaborative work environment with opportunities for professional growth.
• Competitive salary based on experience $52,000-54,080