Rooms Operation Supervisor

HVMG - Hospitality Ventures Management Group; Winston-Salem (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Career growth opportunities

Flexible scheduling

PayActive access to wages

PTO and holidays

Healthcare benefits

401(k) with match

Hotel and F&B discounts

Job summary

HVMG - Hospitality Ventures Management Group in Winston-Salem is seeking a Rooms Operation Supervisor to oversee daily laundry operations, ensure clean linens, and uphold quality standards. You will lead, train, and schedule laundry staff, monitor inventory, and coordinate with engineering to maintain equipment.

This hands-on leadership role requires strong organizational skills, a commitment to service excellence, and the ability to work a flexible schedule in a dynamic hotel environment.

Qualifications

• Eligible to work in the United States.
• Able to read labels and communicate with guests about job needs.
• Sit, stand, bend, kneel, and lift as required.
• Flexible schedule including evenings, weekends, and holidays.
• Warm, professional demeanor reflecting Culture of Excellence.

Responsibilities

• Oversee the hotel's laundry team to ensure high-quality linens and service.
• Supervise staff, maintain equipment, and manage inventory and supplies.
• Report to Laundry Manager or Director of Rooms.
• Develop new methods to increase laundry efficiency.
• Coordinate with Engineering for maintenance of equipment.

Skills

Team leadership

Laundry operations

Inventory management

Scheduling

Training

Budgeting

Computer literacy

Education

Combination of education and experience

Tools

Hotel applications

Job description

Join our hospitality team as a Rooms Operation Supervisor, where you’ll oversee the day-to-day laundry operations to ensure all linens and uniforms meet our cleanliness and quality standards. You'll lead and train laundry attendants, manage inventory levels, and maintain equipment in a safe and efficient working condition. This is a hands‑on leadership role ideal for someone with strong organizational skills and a commitment to delivering exceptional service.

Key Responsibilities

• You will be the guiding force behind our hotel's laundry team, ensuring guests receive the highest quality service and fresh, clean linens.
• Your daily tasks will include supervising laundry staff, maintaining equipment, and managing inventory and supplies.
• You will report to the Laundry Manager or Director of Rooms.
• A career as a laundry supervisor can lead to opportunities in various roles within the hospitality industry, such as laundry manager, director of rooms, or even a management position in hotel operations.
• Developing and putting into operation the current system and technical advancement in the field of Laundry operations.
• Formulating washing formula for stained loads.
• Ensuring the washing of linen and uniform as per standard.
• Maintenance and upkeep of all laundry equipment.
• Coordinating with the Engineering Department about their routine maintenance of the equipment.
• Preparing Annual Laundry Budget.
• Develop new methods for increasing laundry efficiency.
• Coordinate with the maintenance team for outstanding repairs of machinery.
• Overall controlling and supervision of the Department.
• Training and coordination with supporting Departments.
• Record and monitor laundry cost.
• Handle Lost and Found and the Shipping/Receiving process.
• Make reports and recommendations when required.
• Oversee the laundry equipment preventive maintenance program.
• Approve distribution of linen to guestrooms and food and beverage department areas.
• Direct all Laundry staff.
• Approve the Laundry staff duty roster.
• Organizing training for the staff.
• Hire and train new laundry staffs.
• Experience in team management.
• Should be familiar with computers and hotel applications.
• Provide other duties and services as assigned by the Executive housekeeper.
• Conduct daily departmental stand up meetings.
• Each associate is expected to carry out, within their capabilities, all reasonable requests asked by management.

Education & Experience

• A combination of education and experience

What You’ll Need to Succeed

• Eligible to work in the United States
• Sufficient education and/or literacy needed to identify and read product labels and to communicate with guests about job-related needs.
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence by showing a warm smile, friendly personality, and positive attitude.

This position may require a varied schedule, including evenings, nights, weekends, and holidays. Please share your scheduling needs.

Why Our Associates Love HVMG

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.