Rooms Manager

BENCHMARK; New Orleans (LA); On-site; USD 65,000 - 68,000; Full time

Job summary

Oversee all aspects of the Rooms division at a prominent New Orleans property, coordinating front office, housekeeping, guest services and concierge to ensure seamless guest experiences.

Lead departmental teams, monitor financial performance, and maintain high service standards while collaborating with revenue management to optimize pricing and inventory.

Qualifications

• Oversee daily operations of front office, housekeeping and guest services.
• Ensure smooth cross-department coordination to enhance guest experience.
• Conduct regular inspections of guest rooms and public areas to uphold cleanliness and quality standards.
• Monitor guest feedback and implement service improvements.
• Collaborate with revenue management to optimize pricing strategies and room inventory.
• Recruit, train and coach associates to maintain high performance and service standards.

Responsibilities

• Oversee all aspects of the Rooms division, including front office, housekeeping, guest services and concierge.
• Ensure seamless guest experiences, optimize financial performance, maintain high service standards, and lead departmental teams to achieve operational excellence.

Skills

Front office

Guest services

Housekeeping oversight

Revenue collaboration

Staff coaching

Communication

Job description

About Pyramid Global Hospitality

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property

Ideally situated just three blocks from the French Quarter, the Old No. 77 Hotel is a fine boutique hotel with a storied history and unique guest rooms. Home to a rotating art gallery, signature amenities, and Compère Lapin — one of New Orleans’ top Celebrity Chef restaurants by James Beard Award-winning Chef Nina Compton — this enchanting property is your gateway to the cultural epicenter of New Orleans.

What you will have an opportunity to do

Responsible for overseeing all aspects of the Rooms division, including front office, housekeeping, guest services and concierge. Ensure seamless guest experiences, optimize financial performance, maintain high service standards, and lead departmental teams to achieve operational excellence.

What are we looking for?

• Oversee the daily operations of front office, housekeeping and guest services to ensure efficiency and guest satisfaction.


• Ensure smooth coordination between departments to enhance the overall guest experience.


• Conduct regular inspections of guest rooms and public areas to uphold cleanliness and quality standards.


• Monitor guest feedback and implement service improvements.


• Establish and enhance service standards that align with the hotel’s brand.


• Monitor room revenue, occupancy and financial reports to identify areas for improvement.


• Collaborate with revenue management to optimize pricing strategies and room inventory.


• Recruit, train and coach associates to maintain high performance and service standards.

Compensation

$65000 - $68000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

About Pyramid Global Hospitality

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.