Rooms Front Office - Front Office Assistant Manager

Omni Hotels & Resorts; Atlanta (GA); On-site; USD 52,000 - 68,000; Full time

Job summary

Omni Hotel at The Battery Atlanta is seeking an Assistant Front Office Manager to help oversee evening operations, ensuring efficient guest reception and service. The role emphasizes leadership, training, and maintaining Omni standards in a luxury setting near Truist Park.

You will train staff, coordinate with departments, manage the PMS and loyalty initiatives, and handle guest requests and complaints to deliver a memorable guest experience.

Qualifications

• Experience in luxury hotel operations preferred.
• Ability to work nights, weekends, and holidays.
• Ability to stand for the full shift.
• Customer service orientation with strong multitasking and organizational skills.
• Familiarity with Property Management Systems (PMS) and related computer programs.
• Proficiency in Microsoft Office.

Responsibilities

• Train associates to Omni Standards.
• Coordinate with department managers and Night Audit every shift.
• Handle guest complaints and resolve issues to ensure satisfaction.
• Maintain knowledge of the hotel computer system for training and troubleshooting.
• Complete weekly supply inventories and pricing adjustments.
• Prepare group information sheets and balance reports.
• Complete daily credit checks.
• Adhere to Front Office Systems & Controls.
• Collaborate with Marketing Programs and Loyalty initiatives.

Skills

Customer service

Multi-tasking

Detail-oriented

Organizational skills

Education

PMS knowledge

Tools

Property Management System (PMS)

Microsoft Office

Job description

Omni Hotel at The Battery Atlanta, 2625 Circle 75 Parkway SE, Atlanta, Georgia, United States of America

Job Description

Posted Monday, August 17, 2026 at 4:00 AM

Omni Hotel at the Battery Atlanta

Serving as a cornerstone of northern Atlanta’s newest mixed-used community, the Omni Hotel at The Battery Atlanta is the official hotel of the Atlanta Braves, located within steps of Truist Park as well as premier office space, the Coca-Cola Roxy music venue and a variety of shopping and dining. Our luxury hotel features 16 floors with 264 rooms including 28 suites, over 20,000 square feet of meeting space and can accommodate business travelers, families on vacation and everyone in-between.

Redefining "live, work, play," we are a proud "play, work, stay" destination and seek to provide an unforgettable experience enhanced by our hotel's elevated pool deck in addition to our Lobby Bar and hotel restaurant.

Overview:

The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities:

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications:

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

Omni Hotel at The Battery Atlanta, 2625 Circle 75 Parkway SE, Atlanta, Georgia, United States of America