Rooms Controller

Hyatt Hotels Corporation; Park City, Northern (UT, KY); Hybrid; USD 48,000 - 72,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Rooms Controller in Park City, UT to optimize room inventory, coordinate allocations and uphold occupancy while maintaining brand standards.

You will collaborate with Front Office, Reservations, Housekeeping and Revenue Management, requiring 2+ years in Front Office or Rooms Division and proficiency with Opera or Fidelio PMS and Excel.

Qualifications

• University degree or diploma in Hospitality or Tourism Management.
• Minimum 2 years of Front Office, Reservations, Revenue Management or Rooms Division experience.
• Strong knowledge of room inventory management and allocation procedures.
• Proficiency in Excel and Microsoft Office.

Responsibilities

• Optimize room inventory and coordinate guest room allocations.
• Manage room status updates and maximize occupancy.
• Ensure guest satisfaction and smooth arrivals/departures.
• Collaborate with Front Office, Reservations, Housekeeping, Revenue Management and Guest Services.
• Ensure compliance with service standards.

Skills

Room inventory management

Room allocation procedures

Opera PMS

Fidelio PMS

Excel

Analytical skills

Interpersonal skills

Work under pressure

Education

University degree in Hospitality or Tourism Management

Tools

Opera

Fidelio

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

You will be responsible for assisting with the efficient running of the department in line with the hotel's corporate strategies and brand standards, whilst meeting employee, guest and owner expectations.

The Rooms Controller is responsible for optimizing room inventory, coordinating guest room allocations, managing room status updates, and ensuring maximum occupancy and guest satisfaction. The role works closely with Front Office, Reservations, Housekeeping, Revenue Management, and Guest Services to ensure efficient room utilization, seamless arrivals and departures, and compliance with service standards.

Qualifications

Ideally with a university degree or diploma in Hospitality or Tourism Management. Minimum 2 years of work experience in Front Office, Reservations, Revenue Management, or Rooms Division operations in a hotel environment. Must possess strong knowledge of room inventory management, room allocation procedures, and Property Management Systems such as Opera or Fidelio. Good analytical, organizational, problem-solving, and interpersonal skills are essential. Proficiency in Microsoft Office applications, particularly Excel, is required. The candidate should be able to work effectively under pressure, manage multiple priorities, and maintain a high level of accuracy while delivering exceptional guest service.

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