Rooms Controller

Hyatt Hotels Corporation; Nashville (TN); Hybrid; USD 25,000 - 29,000; Full time

Job summary

The Standard, Mexico City is hiring for a Rooms Controller to help manage efficient room allocation and guest arrivals, collaborating with Front Office to enhance satisfaction and revenue management.

Responsibilities include guiding Guest Service Agents through smooth check-ins, PMS-based room pre-registration, VIP assignments, and accurate reservation/billing oversight, with cross-department coordination to ensure service excellence.

Qualifications

• Minimum 6 months of experience in a hotel rooms division or front office role.
• Previous exposure to room assignments, reservations, or guest service preferred.

Responsibilities

• Lead and support Guest Service Agents in delivering seamless guest check-in experiences.
• Proactively block and pre-register suites and rooms in the PMS according to guest requests.
• Assign VIPs strategically in alignment with sales, events, and management priorities.
• Communicate oversells, special accommodations, and challenges to the front desk and leadership.
• Protect blocked rooms during sold-out periods to safeguard future arrivals.
• Audit reservations on group and tour resumes to confirm accuracy in billing and room blocks.
• Attend Daily Business Review meetings to stay aligned with business trends and bookings.
• Verify billing details for third-party payments, group blocks, and credit card authorizations.
• Respond promptly and professionally to guest requests, resolving issues or escalating as needed.
• Partner with engineering and housekeeping to maintain accurate out-of-order and out-of-service room records.
• Other duties as assigned.

Skills

PMS proficiency

Education

High school diploma or equivalent

Job description

Grand Hyatt

Compensation: $18.00 per hour

Summary

The Rooms Controller plays a critical role in ensuring efficient room allocation, smooth guest arrivals, and accurate reservation management. By collaborating closely with the Front Office team, this role directly influences guest satisfaction, operational flow, and revenue management during high-demand periods.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Lead and support Guest Service Agents in delivering seamless guest check-in experiences.
• Proactively block and pre-register suites and rooms in the PMS according to guest requests.
• Assign VIPs strategically in alignment with sales, events, and management priorities.
• Communicate oversells, special accommodations, and challenges to the front desk and leadership.
• Protect blocked rooms during sold-out periods to safeguard future arrivals.
• Audit reservations on group and tour resumes to confirm accuracy in billing and room blocks.
• Attend Daily Business Review meetings to stay aligned with business trends and bookings.
• Verify billing details for third-party payments, group blocks, and credit card authorizations.
• Respond promptly and professionally to guest requests, resolving issues or escalating as needed.
• Partner with engineering and housekeeping to maintain accurate out-of-order and out-of-service room records.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong attention to detail with ability to manage multiple priorities.
• Clear and professional communication skills (verbal and written).
• Problem-solving and service recovery skills with guest-first mindset.
• Ability to collaborate effectively across departments.
• Proficiency in property management systems (PMS).

PROFESSIONAL EXPERIENCE

• Minimum 6 months of experience in a hotel rooms division or front office role.
• Previous exposure to room assignments, reservations, or guest service preferred.

ACADEMIC BACKGROUND

• High school diploma or equivalent required.

WHAT YOU CAN EXPECT

• Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
• Disability Insurance
• Life Insurance
• Employee Assistance Program
• 401k matching
• Employee discount program
• Vacation and Sick Time

Requirements

Successful completion of a background check is required prior to employment.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.

The Standard, Mexico City | Mexico City , DIF , MX

Pay Rate:$18