Rooms Controller

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

$700 Referral Bonus

Discounts at casino properties

Career development opportunities

Job summary

A prominent entertainment company is seeking a Front Desk Agent to manage guest relations and enhance customer experience. The ideal candidate will have a high school diploma and at least one year of guest service experience. Responsibilities include maintaining room status, utilizing software for data analysis, and providing exceptional customer service. Benefits include day-one medical coverage, education reimbursement, and career growth opportunities. This position is crucial for ensuring guest satisfaction and operational excellence.

Qualifications

• 1 year of guest service experience and/or training.
• Preferred experience as a Front Desk Agent.
• Experience in a 4-to-5-star hotel preferred.

Responsibilities

• Maintain knowledge of guest room status.
• Convey information clearly to guests.
• Utilize software for property-specific data.
• Organize room inventory according to occupancy.
• Block reservations based on preferences.
• Work with sales on group functions.
• Analyze guest surveys for improvements.

Skills

Customer service skills

Communication

Organizational skills

Detail-oriented

Confidentiality

Education

High School diploma or equivalent

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Position is open until filled

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20% discount for Starbucks, Ara Spa, and all food outlets
• 100% Colorado Gaming License reimbursement after 90 days of employment
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

Responsibilities

• Full knowledge of the status of every guest room in the hotel.
• Ability to convey information and ideas clearly.
• Utilize the computer software to input property specific data.
• Effectively utilize the computer software to analyze hotel trends.
• Effectively organize the room’s inventory according to hotel occupancy on a daily basis.
• Black all room reservations according to the guest’s preferences and hotel occupancy.
• Work with the sales department to help coordinate the blocking of group functions.
• Review PMS inventory and house count for availability and rates.
• Maintain and market special guest programs.
• Facilitate guest room amenity deliveries.
• Perform Front Desk Agent responsibilities as needed.
• Ability to maintain, organize, and analyze guest surveys.
• Ability to work with and understand financial information and data, and basic arithmetic functions.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Company standards, as required by scheduling, which will vary according to the needs of the hotel.

Requirements

• High School diploma or equivalent required and a minimum of one year guest service experience and/or training; or equivalent combination of education and experience.
• Previous Experience as a Front Desk Agent, 1 year minimum preferred.
• Previous experience in a 4-to-5-star hotel (and the quality and services expectations associated therewith) preferred.
• Ability to sustain a high level of confidentiality and professionalism.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to provide excellent customer service skills.
• Highly organized and detail oriented.