Rooms Control Coordinator - Luxury Front Desk & Ops

Hyatt Hotels Corporation; Indio (CA); On-site; USD 29,000 - 31,000; Full time

Job summary

Grand Hyatt Indian Wells Resort and Villas, located in Indian Wells, CA, seeks a Rooms Control Coordinator for the Front Office. This hourly, full-time position supports guest arrivals, room assignments, and cross-department communication to ensure a smooth luxury resort operation.

Pay is $21.00–$22.80 per hour, with decisions based on experience and education. Flexible, service-oriented professionals with strong organizational and communication skills are encouraged to apply.

Responsibilities

• Support Front Desk Operations - Assist with guest check-ins, check-outs, room assignments, and lobby flow during peak arrival and departure periods.
• Perform Rooms Control Duties - Assign rooms based on guest preferences, complete credit checks, manage inventory, monitor room readiness, and maintain accurate documentation in the PMS.
• Handle Guest Communication - Answer a high volume of calls with a professional, friendly demeanor; respond to guest requests, reservation questions, and operational needs.
• Provide Face-to-Face Service - Step in at the Front Desk as needed to assist guests directly, ensuring smooth service and timely support.
• Coordinate Across Departments - Serve as a liaison between Front Office, Housekeeping, Reservations, Engineering, Sales, Revenue, and Guest Services to support VIP arrivals, group blocks, and daily operational communication.
• Resolve Guest Concerns - Partner with hotel leadership to address room assignment issues, special requests, and accommodation challenges.
• Maintain Operational Accuracy - Track room changes, preferences, special requests, and communication logs to ensure seamless coordination.

Job description

Grand Hyatt Indian Wells Resort and Villas, located in Indian Wells, CA, seeks a Rooms Control Coordinator for the Front Office. This hourly, full-time position supports guest arrivals, room assignments, and cross-department communication to ensure a smooth luxury resort operation.

Pay is $21.00–$22.80 per hour, with decisions based on experience and education. Flexible, service-oriented professionals with strong organizational and communication skills are encouraged to apply.