Room Service Waiter AM

Hershey Entertainment & Resorts Company; Hershey (PA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free Hersheypark admission

Free parking

Discounts on food & shopping

Job summary

The Hotel Hershey in Hershey, PA, is seeking a Part-Time Room Service Team Member to transport food and beverages to and from guests within a luxury hotel setting.

Key duties include operating the POS system, handling cash and charges, and ensuring accurate service while maintaining room service carts and knowledge of the menu. Weekend shifts and union-based scheduling considerations may apply.

Qualifications

• Must be 18 years of age or older.
• Must successfully complete RAMP training by passing the required test within the probationary period.
• Must possess a valid driver's license.

Responsibilities

• Transport room service carts and items to guests accurately and professionally.
• Maintain knowledge of menu items and room service processes.
• Operate the POS system and handle cash, credit cards, and room charges.
• Address guest concerns and questions in a professional manner.
• Complete other duties as assigned by management.

Skills

Customer service

Communication skills

Basic math

Cash handling

Tools

POS System

Job description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

This position is responsible for the transportation of food and beverage items to and from the guests via the room service operation and its related functions.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Arrange room service carts in a professional and appealing manner and maintain an adequate amount of room service supplies.
• Maintain a complete knowledge of menu and all related menu items.
• Maintain a complete knowledge of the room service process to be able to direct guests and answer any questions.
• Complete fundamental mathematics as needed.
• Operate the Point of Service System with responsibility for cash, credit card, and room charges.
• Handle guest concerns and questions in a thorough and professional manner.
• Complete other duties as assigned by management.

Qualifications

• Must be 18 years of age or older
• Must successfully complete RAMP training by passing the required test within the established probationary period.
• Must possess a valid driver's license

Knowledge, Skills, And Abilities

• Must demonstrate a capacity to operate the Point of Sale system and complete elementary math functions.
• Must be responsible for cash, credit card, and room charge handling.
• Must demonstrate complete organizational skills both in paperwork and work area.
• Must be able to communicate effectively to co-workers and other staff.

Job Demands

• Schedule 6:00 AM to 3:00 PM, weekends, and holidays required.
• Must be able to stand, bend, stoop, and push up to 40 lbs.
• Must be able to work in a safe and professional manner.
• May be required to work other shifts based on operational demands.
• This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet scheduled requirements, which will most likely require evening and weekend hours.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.