Room Service Server - Winter Seasonal

Sonnenalp Hotel of Vail; Vail (CO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Resort Discounts

Holiday Pay & Sick Pay

401(k) Retirement Plan & Roth 401(k)

Employee Assistance Program

Parking Credit or Discounted Bus Pass

Employee Meal

Job summary

Sonnenalp Hotel of Vail is seeking Full-Time and Part-Time Seasonal Room Service Servers for the 2026-2027 winter season. You will deliver in-room dining with professional service, check orders, and assist guests with menu questions.

Role requires fluent English, hospitality mindset, and the ability to work long hours during winter peak seasons. Employee housing is available, compensation starts at $15.16/hour plus tips.

Qualifications

• High School Diploma or equivalent is required.
• Prior experience serving is preferred.
• Fluent English is required for guest interactions.

Responsibilities

• Prepare, deliver and service in-room dining orders.
• Take guests' orders by phone and assist with menu questions.
• Ensure timely, accurate delivery and proper presentation of orders.
• Keep work area clean and organized; maintain equipment.
• Adhere to all service standards and SOPs.

Skills

Organized

English fluency

Communication

Self-starter

Friendly demeanor

Spanish helpful

Education

High School Diploma

Tools

Squirrel POS system

Job description

Bring luxury dining directly to our guests this winter at the Sonnenalp Hotel. We're seeking Full-Time and Part-Time Seasonal Room Service Servers for the 2026-2027 winter season. In this role, you'll deliver exceptional in-room dining experiences with professionalism, attention to detail, and the genuine hospitality that defines the Sonnenalp experience.

Wage: $15.16/hour, plus tips

Application Deadline: Hiring will occur on a rolling basis. Applications will be accepted until October 1st or until the positions are filled.

Winter Seasonal Dates: 11/04/2026 - 4/11/2027 - Can change based on business levels.

Housing: Employee Housing available on first come first serve basis. For more information on housing please visit: Employee Housing - Sonnenalp Jobs

Primary Purpose Of Position

The Room Service Server will prepare, deliver and service all in-room dining orders. The Room Service Server is responsible for ensuring that Room Service orders are promptly and accurately delivered. Must possess excellent communication skills; fluency in English required Assist guests in a friendly and helping manner. Assist with menu questions, order-taking, delivery, and any follow up required. Provide excellent service while adhering to the standards of the department.

Essential Duties And Responsibilities

• Be thoroughly familiar with menus, ingredients and methods of preparation for each dish, wine list, as well as hours of operation for all food and beverage outlets.
• Thorough knowledge of the room layout and the property in general. Knowledgeable about the resort and its amenities.
• Collect orders from the kitchen, ensure they have been prepared correctly; and promptly and efficiently deliver to the guest's room.
• Fulfill all functions as required by accounting; submit signed checks, reconcile daily sales etc.
• Assist with the collection of room service trays and other food and beverage items from the guest rooms. Includes proper breakdown of trays and other items.
• Familiar with room service order taker's duties, and fill that position when needed.
• Be thoroughly familiar with all standards of proper service etiquette and practice these standards throughout the guest's dining experience. Consistently deliver courteous, professional service.
• Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
• Relay guest complaints or comments to supervisor.
• Attend all staff meetings and supplemental training sessions. Attend pre-meal meetings and be aware of daily soup, specials and their method of preparation.
• Keep work area and equipment clean and organized at all times.
• Ensure all equipment is functioning properly; report any problems to the Room Service Captain or Manager immediately.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
• Responsible for set-up, delivery and presentation of VIP and other guest amenities
• Take guests' order through the phone according to LHW standards
• Keep the room service staging area clean and organized
• Keep room service department stocked
• Follow up with guest issues
• Must have complete knowledge of service time, menu, and specials.
• Close an operating day and prepare for the following
• Must follow proper departmental SOPs as far as fulfilling room service orders
• Adhere to all LHW standards
• Perform any other duties as assigned by the Director of Food and Beverage or Room Service Manager

Education/Experience

• High School Diploma or equivalent
• Prior experience serving preferred

Special Skills/Equipment

• Must be extremely organized; able to expedite multiple orders completely and correctly.
• Work well with food and beverage teammates and support departments.
• Good communication essential. Must be able to communicate in English fluently.
• Must be motivated and a self-starter.
• Friendly, warm, and enthusiastic personality required
• Fluent English and some Spanish helpful
• Wine and food knowledge preferred
• Squirrel POS system knowledge helpful
• Previous room service or restaurant server experience in a luxury property preferred

Essential Physical Requirements

• Ability to lift 25 lbs.
• Physical requirements include the ability to work long hours,
• Exerting up to 50 pounds of force occasionally
• Ability to lift, carry, push, pull, or otherwise move objects, ability to multi task
• Ability to bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels
• Near Vision - The ability to see details at close range
• Ability to stand for long periods of time without sitting or leaning
• Ability to hear and talk over the phone and radio

Benefits

• Resort Discounts
• Holiday Pay & Sick Pay
• 401(k) Retirement Plan & Roth 401(k) *After one year and 1000 hours worked
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes
• Employee Meal