Room Service Server

Hei Hotels Inc.; San Antonio (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Complimentary meals

Free bus passes

Downtown parking discount

401(k) matching

Job summary

HEI Hotels and Resorts' Westin Riverwalk Hotel in San Antonio invites you to join our team as a Room Service Associate. You'll help deliver food and beverages to guests, set up VIP amenities, and uphold sanitation standards to ensure a memorable stay.

We offer health insurance, 401(k) with matching, complimentary meals, parking benefits, and employee discounts across our network. Excellent guest communication and physical stamina are valued as you contribute to a warm, inclusive service culture.

Qualifications

• Hotel experience preferred.
• Excellent guest communication skills.
• Ability to lift up to 100 lbs on a continuous schedule.
• Ability to transport large trays weighing up to 30 lbs.
• Clear verbal and written communication; adaptable to audiences.

Responsibilities

• Set up and deliver all food and beverage orders.
• Conduct floor sweeps and retrieve trays to maintain sanitation.
• Set up VIP amenities.
• Service hospitality suites per Banquet Event Orders.
• Complete shift side work per hotel policies.
• Respond to guest needs and report to supervisor.
• Handle cash in accordance with policies.
• Maintain consistent attendance and be available to work regularly.
• Perform other duties as assigned.

Skills

Hotel experience

Guest communication

Lifting 100 lbs

Tray handling 30 lbs

Verbal and written communication

Job description

About Us

Nestled along the iconic San Antonio River Walk, the luxurious Westin Riverwalk Hotel invites you to join our team and work in a stunning location, steeped in history and culture. Beyond our comprehensive health insurance and employer-matching 401k plans, our associates enjoy a variety of on-site perks, including complimentary meals, free bus passes, and significantly discounted downtown parking. At the heart of our success is our Loves Culture, where we celebrate and recognize the mafic our team members bring to our work environment. We believe in fostering a supportive and inclusive atmosphere where every associate fees valued and appreciated. As a member of the Westin Riverwalk family, you'll also benefit from the Marriott Room Rate Discount program, which offers exclusive room rate discounts at thousands of hotels worldwide, many of which include a 20% discount food and beverages. Ready to be a part of something special? Come join our team and experience the best of what San Antonio has to offer!

At HEI we are dedicated to building a diverse and inclusive workplace.

We value U.S. military experience.

Compensation

Tipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Work with Room Service Team in the serving of guests to ensure positive guest experience.

Essential Duties and Responsibilities

• Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Set up and deliver all VIP amenities.
• Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
• Complete all shift side work as outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.
• Ability to communicate well with guests.
• Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.
• Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.