Room Service Server

The Marcus Corporation; Milwaukee (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

An iconic luxury hotel in downtown Milwaukee is seeking a passionate Room Service Server to deliver exceptional experiences to guests. This role involves learning the menu, preparing trays, and ensuring total guest satisfaction through impeccable service. Join a team that celebrates a grand tradition of hospitality and enjoy perks like meal discounts, early wage access, and comprehensive benefits. If you thrive in a fast-paced environment and love making guests feel special, this opportunity is perfect for you.

Benefits

Free well-balanced meal every shift

Room discounts at Marcus Hotels & Resorts

Discounts at restaurants and cafes

Discounted parking

Two for one movie theater coupons

Career growth opportunities

Early wage access

Paid time off

Medical, dental, and vision insurance

401k with employer match

Qualifications

• Basic knowledge of food deliverance and menu specifics.
• Ability to maintain cleanliness and guest satisfaction.

Responsibilities

• Deliver menu items to guest rooms ensuring satisfaction.
• Maintain work area cleanliness and retrieve trays.

Skills

Food deliverance knowledge

Menu reading and understanding

Team player attitude

Ability to transport trays

Multitasking ability

Job description

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for a Room Service Server to be a part of our team and continue its iconic legacy. As a Room Service Server at The Pfister Hotel, you will be responsible for delivering menu items directly to our guest’s rooms in a professional and timely manner ensuring total satisfaction.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

What you will be doing:

• Learn all menu items in food and beverage outlets and the proper garnishments to execute proper plate set-up.
• Prepare trays and deliver to rooms.
• Maintain condition and cleanliness of work area.
• Maintain complete guest satisfaction by adhering to service standards.
• Check floors to ensure all trays and carts are retrieved.
• Perform other duties as assigned.

What we are looking for:

• Must have basic knowledge of food deliverance.
• Ability to read and understand menus and dining tickets.
• Ability to remember menu specifics including proper plate ware set-up and garnishment.
• Ability to transport trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift.
• Maintain a positive attitude throughout shift and work as a team player.
• Must have fast ability to move throughout multiple tasks with exceptional execution.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match

Compensation:

• This position has a base wage of 7.25/hr. Plus TIPS.

About us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an equal opportunity employer.

Additional Information

• Hourly/Yearly Wage: 7.25/hr.