Room Service Server

Avion Hospitality; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Hotel travel benefits

Career growth & development

People-first culture

Job summary

Avion Hospitality is seeking a warm, attentive Room Server for Cameo Beverly Hills, a luxury hotel in the Hilton LXR collection. You will manage in-room food and beverage orders with courteous, professional service, ensuring accuracy and guest satisfaction.

The role emphasizes prompt service, teamwork, and adherence to safety standards, supported by competitive benefits and opportunities for growth within Avion Hospitality’s portfolio.

Qualifications

• High school diploma or equivalent preferred.
• Alcohol Awareness Certification in accordance with state regulations.
• Food Handler Certification in accordance with state regulations.
• Ability to communicate information and ideas clearly and effectively.
• Strong judgment and problem-solving skills, with the ability to evaluate situations quickly.
• Remain professional and service-oriented in stressful situations.

Responsibilities

• Take and deliver guest food and beverage orders in a warm, friendly, and professional manner.
• Serve guests promptly while maintaining high hospitality standards.
• Maintain welcoming and professional demeanor during all guest interactions.
• Ensure food and beverage service is delivered accurately per hotel standards.
• Assist with opening/closing side work and POS transactions.
• Maintain clean, sanitary room service areas and stations.

Skills

Communication

Customer service

Professional demeanor

Stress management

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

Description

Avion Hospitality is seeking a warm, attentive, and service-oriented Room Server (In-Room Dining Server) to join the team at Cameo Beverly Hills, a distinctive luxury hotel within Hilton's prestigious LXR Hotels & Resorts collection.

Located just minutes away from Rodeo Drive, Cameo Beverly Hills blends Old Hollywood glamour with modern sophistication and personalized hospitality. At Cameo Beverly Hills, we believe memorable guest experiences are created through genuine connections, thoughtful details, and exceptional service. We are looking for an individual who takes pride in delivering personalized hospitality and making every in-room dining experience feel special.

At Avion Hospitality, our values of Trust, Transparency, and Results guide our commitment to our guests, employees, ownership partners, and each other.

Position Summary

The Room Server is responsible for taking and delivering guests' in-room food and beverage orders while providing attentive, courteous, and professional service.

Primary responsibilities include serving food and beverages, preparing itemized checks, processing payments, maintaining clean and organized service areas, and ensuring all in-room dining services meet the hotel's standards for quality, cleanliness, and sanitation.

The ideal candidate is a friendly, dependable, and detail-oriented individual who enjoys creating positive guest experiences, works effectively under pressure, and takes pride in delivering efficient and personalized service.

Required Qualifications

• High school diploma or equivalent and/or previous experience in a hotel or related field preferred.
• Alcohol Awareness Certification in accordance with applicable state regulations.
• Food Handler Certification in accordance with applicable state regulations.
• Ability to communicate information and ideas clearly and effectively.
• Strong judgment and problem-solving skills, with the ability to evaluate situations and select appropriate courses of action quickly and accurately.
• Ability to remain professional, efficient, and service-oriented in stressful or high-pressure situations.

Compensation & Benefits

• Competitive Hourly Pay: $25/Hour
• Comprehensive Health Benefits: Medical, dental, and vision insurance options to support you and your eligible dependents.
• 401(k) Retirement Plan: Retirement savings opportunities with company matching contributions.
• Paid Time Off: Competitive vacation and sick time, along with holidays, to encourage work-life balance.
• Hotel Travel Benefits: Access to hotel associate travel programs, including eligible Hilton team member rates and Avion Hospitality travel privileges, subject to program guidelines.
• Career Growth & Development: Professional development, training, and advancement opportunities within Avion Hospitality's growing portfolio.
• People-First Culture: A collaborative, supportive environment built on our core values of Trust, Transparency, and Results, where ideas are valued, achievements are celebrated, and associates are empowered to make an impact.

Requirements

Physical Requirements & Work Environment

• This position operates primarily in an indoor hotel environment and may involve exposure to noise and typical food and beverage service conditions.
• Extended periods of standing and walking are required throughout the workday.
• Frequent pushing and pulling of room service carts and equipment may be required.
• Duties involve regular reaching, grasping, handling of service items, and repetitive hand movements.
• Occasional bending, stooping, and kneeling may be required.
• Occasional lifting or moving of items weighing approximately 20–50 pounds may be required.
• Regular communication and listening are essential for interacting with guests and coordinating with fellow associates.

Reasonable Accommodation: Avion Hospitality is committed to providing reasonable accommodations to qualified applicants and employees with disabilities in accordance with applicable federal, state, and local laws. The essential functions of this position may be performed with or without reasonable accommodation.

Requirements

Guest Service & In-Room Dining

• Take and deliver guest food and beverage orders in a warm, friendly, courteous, and professional manner.
• Serve guests promptly and efficiently while maintaining high standards of hospitality and service.
• Maintain a welcoming and professional demeanor during all guest interactions.
• Ensure food and beverage service is delivered accurately and in accordance with established hotel standards.

Food & Beverage Operations

• Complete opening and closing side work according to established hotel procedures to ensure efficient service operations.
• Follow established portion control and checking procedures accurately.
• Maintain familiarity with the hotel's point-of-sale (POS) system and its functions.
• Prepare itemized guest checks and accurately process payments.
• Perform cashiering responsibilities, including closing checks and completing guest transactions.

Cleanliness, Sanitation & Service Standards

• Maintain clean, organized, and sanitary room service areas and designated wait stations.
• Ensure hallways remain free of room service debris and used service items.
• Collect room service trays and return them to the kitchen for breakdown and bussing.
• Follow established cleanliness, sanitation, and food handling standards throughout daily operations.

Safety & Compliance

• Comply with Avion Hospitality policies, operational standards, and safety regulations.
• Maintain all certifications required for the position, including applicable Alcohol Awareness and Food Handler certifications.
• Follow applicable state liquor laws and alcohol service regulations.
• Support safe and efficient hotel operations by consistently following established procedures.

Teamwork & Operational Support

• Work collaboratively with fellow associates and supervisors to ensure timely and efficient in-room dining service.
• Maintain a positive, professional, and service-oriented approach to daily responsibilities.
• Assist with additional tasks and operational needs as assigned by the supervisor or manager