Banquet Server

Hotel Equities

Harrisburg (Dauphin County)

On-site

USD 4,100 - 6,900

Full time

2 days ago

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Benefits offered by this job

Medical/Dental/Vision (Full Time)

Vacation & Holiday Pay (Full Time)

Same-day pay available

Employee discount

401(k) with company match

Career Growth Opportunities/ Manager训练

Job summary

Hotel Equities, managing the Hilton Harrisburg, seeks a Banquet Server to deliver guest-focused service at events in Harrisburg, PA.

Responsibilities include reading BEOs, setting up and breaking down banquet spaces, serving food and beverages, and maintaining station cleanliness. Flexibility in schedule is required; prior banquet experience preferred. Excellent communication, teamwork, and a positive, guest-centered attitude are essential for success in this fast-paced hospitality environment.

Qualifications

Knowledge of food service operations in hotel banquets.
Ability to read and interpret BEOs.
Strong customer service skills.
Ability to stand for long periods.

Responsibilities

Read BEO and set up banquet tables per directions.
Greet guests and serve food and beverages.
Maintain clean, organized stations.
Assist banquet captain with setup and breakdown.
Follow guest check and payment procedures.
Perform assigned side work.

Skills

Food service knowledge

Guest interaction

Teamwork

Stamina

Read BEOs

Education

High School diploma or equivalent

Ramp certification within 30 days

Job description

Pay Range Starting from USD $3.03/Hr.

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Banquet Server for the Hilton Harrisburg in Harrisburg, PA.

P O S I T I O N S U M M A R Y:

SERVE, SET-UP AND CLEAN-UP FOOD PREPARATION FOR ALL BANQUET FUNCTIONS.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

THE POSITION REQUIRESPERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION.

READ BEO AND KNOW HOW TO COMPLETE A SET-UP.
SET TABLES IN ASSIGNED AREA CORRECTLY AND UNIFORMLY.
KEEP STATION NEAT AND CLEAN WHILE SERVICING GUEST PER ESTABLISHED POLICIES AND PROCEDURES.
GREET GUESTS AND RESPOND TO REQUESTS
SERVE FOOD AND BEVERAGE SERVICE TO GUESTS CONSISTENTLY THROUGHOUT THE BANQUET
USE PROPER IN-ROOM CLEARING AND AISLE TRAY BREAK-DOWN BUFFET OR OTHER SPECIAL FOOD SERVICE TABLES AND EQUIPMENT.
ASSIST BANQUET CAPTAIN IN SETTING UP/BREAKING DOWN BUFFET OR OTHER SPECIAL FOOD SERVICE TABLES AND EQUIPMENT.
GREET AND SERVE GUESTS FOLLOWING GUIDELINES SET BY THE POLICIES/PROCEDURES REGARDING THE SERVICE OF FOOD AND BEVERAGE.
FOLLOW ALL GUEST CHECK AND MONEY-HANDLING PROCEDURES WHEN SERVING A-LA-CARTE AND BEVERAGE ORDERS.
COMPLETE ASSIGNED SIDE WORK.
HOURS: FLEXIBLE; SCHEDULED DAYS AND TIMES MAY VARY BASED ON NEED.

REGULAR ATTENDANCE IN CONFORMANCE WITH THE STANDARDS, WHICH MAY BE ESTABLISHED BY HILTON FROM TIME TO TIME, IS ESSENTIAL TO THE SUCCESSFUL PERFORMANCE OF THIS POSITION. DUE TO THE CYCLICAL NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES MAY BE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL.

OTHER DUTIES

KNOW THE MENU FOR EACH FUNCTION SERVED AND BE ABLE TO EXPLAIN THE MAJOR INGREDIENTS AND PREPARATION METHODS FOR EACH ITEM TO BE SERVED.
KNOW AND USE \"SUGGESTIVE SELLING\" TECHNIQUES.

PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.

REQUIRED KNOWLEDGE / SKILLS / ABILITIES:

REQUIRES A WORKING KNOWLEDGE OF FOOD SERVICE AND HOTEL'S SERVICES, POLICIES AND OPERATIONS. WORKING KNOWLEDGE IS GENERALLY LEARNED ON-THE-JOB.
MODERATE VISION NECESSARY TO VIEW SET-UP AND SERVING GUESTS.
MODERATE SPEECH COMMUNICATION SKILLS TO COMMUNICATE WITH SUPERVISOR, CO-WORKERS AND GUESTS.
MODERATE LITERACY NECESSARY TO READ AND UNDERSTAND INSTRUCTIONS ON BEOS.
ABLE TO READ AND COMMUNICATE CLEARLY.
NO DRIVING REQUIRED.

DESIRED SOFTWARE PROFICIENCIES: NONE

SUPERVISORY RESPONSIBILITIES: NONE

EDUCATION / EXPERIENCE:

HIGH SCHOOL DIPLOMA OR EQUIVALENT PREFERRED.
TWO YEARS HOTEL BANQUET FOOD/BEVERAGE SERVICE EXPERIENCE PREFERRED.
CUSTOMER SERVICE EXPERIENCE PREFERRED.
RAMP CERTIFICATION WITHIN 30 DAYS OF HIRE.

PHYSICAL REQUIREMENTS

THE INDIVIDUAL HOLDING THIS POSITION MUST BE ABLE TO EXPLAIN AND DEMONSTRATE THAT HE OR SHE CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT REASONABLE ACCOMMODATION, USING SOME OTHER COMBINATION OF SKILLS AND ABILITIES:

FREQUENCY KEY: NEVER – 0 HOURS; RARE – UP TO 1 HOUR; OCCASIONAL – 1-3 HOURS; FREQUENT – 3-6 HOURS; CONSTANT – 6-8 HOURS

PHYSICAL ACTIVITY & FREQUENCY
SITTING RARE
WALKING CONSTANT
CLIMBING STAIRS FREQUENT
CROUCHING/BENDING/STOOPING FREQUENT
REACHING FREQUENT
GRASPING CONSTANT
PUSHING/PULLING FREQUENT
NEAR VISION CONSTANT
FAR VISION CONSTANT
HEARING CONSTANT
TALKING CONSTANT
SMELL OCCASIONAL
TASTE RARE
LIFTING/CARRYING(# LBS) FREQUENT – UP TO 50 LBS.
TRAVEL RARE

LIFTING TRAYS, DISH RACKS, GLASS RACKS, ETC. - 20 - 40 LBS.
PUSHING CARTS, QUEEN MARYS, HOTBOX, PORTABLE BAR - 50 - 100 LBS.
CARRYING TRAYS, DISH RACKS, GLASS RACKS, ETC. USING BOTH HANDS. - 20 - 40 LBS.
BENDING/KNEELING - ABILITY TO BEND TO LOWER-LEVEL CABINETS AND LIFT TRAYS.
MOBILITY - MANEUVER IN NARROW AREAS AND BETWEEN SEATED GUESTS.
CONTINUOUS STANDING REQUIRED TO SERVICE GUEST FUNCTIONS; 100% OF THE TIME SCHEDULED.
CLIMBING APPROXIMATELY 12 STEPS 20% OF 8 HOURS.
WORK INSIDE 95% OF 8 HOURS.

MATERIAL/EQUIPMENT USED

CHEMICALS/AGENTS USED: CLEANING AGENTS FOR SILVER, STAINLESS STEEL AND FLOOR SURFACES - 30% OF THE TIME.
OPERATE COFFEE MACHINE, ICE MACHINE, REFRIGERATOR AND VACUUM CLEANERS.

Pay: $3.03 / hour plus gratuity

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