Room Service Server

Bernardus, LLC; California (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

Bernardus Lodge is seeking a Room Service Server to deliver Forbes Four-Star in-room dining experiences with precision and hospitality. You will master menus, coordinate with culinary and service teams, and ensure elegant, accurate orders and timely room delivery.

The role requires a polished demeanor, strong wine knowledge, the ability to multitask in a luxury setting, and compliance with safety and sanitation standards. High school diploma and legal work eligibility are required.

Qualifications

• HS diploma or GED is required.
• Legal eligibility to work in the United States and age for alcohol service.
• Solid understanding of food and beverage service principles.
• Ability to multitask in a high-paced environment.
• Must be able to lift up to 25 lbs.

Responsibilities

• Answer in-room dining calls promptly and courteously.
• Record guest orders accurately and convey details to the kitchen.
• Maintain knowledge of menus, specials, and ingredients.
• Demonstrate knowledge of wine and beverages across offerings.
• Operate the Micros POS system accurately.
• Deliver orders to guest rooms with timeliness and presentation.
• Maintain a professional demeanor toward guests and colleagues.
• Collaborate with team to ensure seamless service.
• Uphold safety and sanitation standards in all duties.
• Perform additional duties as assigned by supervisor/manager.

Skills

Food & beverage service principles

Multitasking in high-paced environment

Guest interaction & hospitality

Teamwork & collaboration

Excellent English communication

Self-motivated

Legal work eligibility in the United S

Education

High school diploma or GED

Tools

Micros POS

Job description

SUMMARY

The Room Service Server plays a key role in delivering exceptional in-room dining experiences consistent with Forbes Four-Star standards. This position is responsible for providing professional, prompt, and courteous service while ensuring accuracy, presentation, and attention to detail in every order. The ideal candidate demonstrates genuine hospitality, a strong understanding of fine dining etiquette, and the ability to anticipate guest needs. Working collaboratively with the culinary and service teams, the Room Service Server upholds the highest levels of service excellence, maintaining the property’s reputation for luxury and personalized care.

DUTIES AND RESPONSIBILITIES

• Answer in-room dining calls promptly, courteously, and with polished professionalism.
• Accurately record guest orders and ensure all details and special requests are clearly communicated to the culinary team.
• Maintain complete knowledge of all menus, including daily specials, seasonal offerings, and ingredient details.
• Demonstrate a strong working knowledge of the wine list and all beverage selections, including spirits, beer, wines by the glass, after-dinner drinks, non-alcoholic beverages, and coffee and tea service.
• Operate the Micros POS system accurately and efficiently.
• Deliver orders to guest rooms with timeliness, elegance, and attention to presentation standards.
• Maintain a professional and respectful demeanor toward guests and colleagues at all times.
• Collaborate effectively with fellow team members and assist as needed to ensure seamless service.
• Consistently demonstrate a positive attitude and commitment to guest satisfaction.
• Uphold all safety and sanitation standards and promote a safe working environment.
• Perform additional duties as assigned by the supervisor or manager.

QUALIFICATIONS

• Solid understanding of food and beverage service principles.
• Ability to multitask and remain composed in a high-paced environment.
• Personable, engaging, and able to create a warm guest experience.
• Self-motivated with the ability to work independently and as part of a team.
• Must be legally eligible to work in the United States.
• Must meet legal age requirements for serving alcoholic beverages.

EDUCATION

• High school diploma or equivalent (GED) required.

PHYSICAL DEMANDS

Ability to lift and carry up to 25 lbs.

• Ability to stand, walk, and move continuously for extended periods.
• Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

• Must communicate clearly and professionally in English with guests, management, and coworkers.
• Additional language skills are a plus.

CERTIFICATES & LICENSES

• Valid Food Handler Certificate required.
• RBS Certificate

WORK ENVIRONMENT

The work environment at Bernardus Lodge ranges from winter time lows of 20 degrees to summer time highs to 100+ degrees.