Room Service Runner | Guest Experience Champion

BENCHMARK; Tampa (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Hotel room discounts

Medical and dental insurance

401K match

Paid time off

Employee assistance program

Job summary

The Westin Tampa Bay, part of Pyramid Global Hospitality, is seeking a motivated Room Service Runner to join our team. You will take guests' orders by phone and deliver food and beverages to rooms, ensuring accuracy and timely service in a fast-paced, luxury environment.

We value a welcoming personality, strong communication, and knowledge of wine and beverages. Competitive hourly pay, benefits, and staff discounts are available, with opportunities to grow within our hospitality portfolio.

Qualifications

• Experience in guest-facing roles preferred.
• Excellent communication and personal presentation.
• Ability to work in a fast-paced environment.
• Knowledge of wine, beer, cocktails, and spirits.

Responsibilities

• Be familiar with menus, ingredients, and wine lists; know hours of operation for outlets.
• Take guest orders over the phone and deliver food and beverages to rooms.
• Submit signed checks and reconcile daily sales.
• Assist with collection of room service trays and maintain cleanliness and service etiquette.
• Provide courteous, professional service and consistent high standards.

Skills

Customer service

Communication

Wine knowledge

Team player

Job description

The Westin Tampa Bay, part of Pyramid Global Hospitality, is seeking a motivated Room Service Runner to join our team. You will take guests' orders by phone and deliver food and beverages to rooms, ensuring accuracy and timely service in a fast-paced, luxury environment.

We value a welcoming personality, strong communication, and knowledge of wine and beverages. Competitive hourly pay, benefits, and staff discounts are available, with opportunities to grow within our hospitality portfolio.