Room Service (PT)

Hershey Entertainment & Resorts Company; Hershey (PA); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Free Hersheypark admission and parking

Discounts on food & shopping

Job summary

Hershey Lodge, part of Hershey Entertainment & Resorts Company, is seeking a Part-Time Team Member to assist with room service delivery and related guest services at the lodge.

You will balance attentive service with accuracy in order fulfillment, menu knowledge, and beverage service while supporting a fast-paced dining operation.

This role offers sweet perks including free Hersheypark admission and parking, employee discounts, and a supportive, team-oriented work environment.

Qualifications

• Must be at least 18 years old.
• Must successfully complete RAMP training within the probationary period.

Responsibilities

• Arrange room service carts neatly and professionally.
• Maintain room service supplies and knowledge of menu items.
• Operate the room service process and assist guests with questions.
• Handle guest orders and payments using the POS system.
• Deliver food orders and amenities to guest rooms.

Skills

POS system

Cash handling

Math skills

Communication

Organizational skills

Fast-paced

Education

RAMP training

Tools

POS system (Terminal)

Job description

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

This position is responsible for the transportation and serving of food and beverage items to and from the guests via the room service operation and its related functions at the Hershey Lodge.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Arrange room service carts in a professional and appealing manner*
• Maintain an adequate amount of room service supplies*
• Maintain a complete knowledge of menu and all related menu items*
• Understand the room service process to be able to direct the guest and answer any questions*
• Complete fundamental mathematics
• Operate the Point of Service System and handle guest concerns and questions in a thorough and professional manner*
• Serve and handle alcoholic beverages*
• Deliver guest food orders and amenities*
• Perform other duties as assigned

Qualifications

• Must be at least 18 years of age or older
• Must successfully complete RAMP training by passing the required test within the established probationary period

Knowledge, Skills, And Abilities

• Must demonstrate a capacity to operate the Point of Sale system and complete elementary math functions
• Must be responsible for cash, credit card, and room charge handling
• Must demonstrate complete organizational skills both in paperwork and work area
• Must be able to communicate effectively to co-workers and other staff
• Ability to work in a fast pace environment 50% of the shift

Job Demands

• This is a part-time year round position. The working schedule for this position may include days, evenings, weekends, and holidays based on operational needs
• Primarily 1st shift. Flexible shifts to include evenings, weekends, and holidays
• Must be able to stand, bend, stoop and push up to 40 lbs
• Must be able to work in a safe and professional manner
• This is a union position and the working schedule will be based on union seniority. Candidates must be able to meet schedule requirements which will most likely include evening and weekend hours

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.