Room Service Operator

carenewengland; Warwick (RI); On-site; USD 19,000 - 26,000; Full time

Job summary

Care New England Health System (CNE) is seeking a clerical support role to assist in patient meal service, ensuring accurate menu processing and adherence to diet orders.

The position involves processing Room Service orders via HealthTouch, assisting patients with menu selections, and coordinating nourishments. Strong English reading/writing skills and basic computer proficiency are required.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years related experience.
• Must read, write and speak English.
• Knowledge of normal and modified diets, carbohydrate counting and protein exchange systems preferred.

Responsibilities

• Process Room Service orders using HealthTouch, including patient/family initiated orders.
• Assist patients with menu selections and telephone or in-person follow-ups.
• Review printouts to identify patients who haven’t ordered and initiate contact.
• Document meals served daily and handle calls/faxes for food requests.
• Receive diet change requests and update the system accordingly.
• Coordinate AM/PM nourishment orders and labels.
• Coordinate delivery of nourishments and tube feeding orders.
• Provide strong customer service in all patient interactions.
• Perform other duties as assigned.

Skills

Customer service

English proficiency

Computer skills

Education

High School Diploma or equivalent

Tools

HealthTouch

Job description

Primary Function:

Assists the department in the Clerical aspects in preparation for patient meal service through accurate menu processing and assisting patients with menu selection.

Responsibilities

• Processes Room Service customer orders using HealthTouch computer system, including patient/family initiated orders and those patients needing assistance.
• Assists patients with telephone call backs or personal visitation as needed while ensuring adherence to all diet orders.
• Reviews computer printout to determine which patients have not placed an order for that meal period and initiates telephone or personal contact as appropriate.
• Documents number of meals served each day. Takes phone calls and faxes orders for all food requests.
• Receives requests for diet changes via computer, fax; or written format during downtime.
• Makes necessary diet changes, keeps “ Enter/Edit” computer screen and Room Service order system updated. Follows standard procedures for diet patterns.
• Coordinates processing of AM and PM nourishments orders and prints AM and PM nourishment labels.
• Processes orders for patients requested nourishments. Coordinate delivery of all tube feeding and oral supplement orders.
• Uses customer service training in all patient or customer contact.
• Performs all other duties as assigned.

Job Qualifications and Specifications:

High School Diploma or equivalent is required. A minimum of 2 years job-related experience and basic computer skills is required. Must be able to read, write and speak English. Knowledge and experience of normal and modified diets and carbohydrate counting and protein exchange systems preferred.

Care New England Health System (CNE)

and its member institutions—Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center—are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement:

External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement

Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement

Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.