Room Service Hero — Guest Experience Specialist

BENCHMARK; La Quinta (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401k with company match

Lucrative bonus programs

Job summary

Pyramid Global Hospitality is seeking a motivated Room Service Runner for the La Quinta Resort and Club. You will take guest orders over the phone, ensure accurate food and beverage delivery to rooms, and uphold service standards throughout the dining experience.

Ideal candidates demonstrate a welcoming personality, solid knowledge of beverages, and an ability to thrive under pressure in a luxury resort setting.

Qualifications

• Engaging, welcoming personality.
• Knowledge of wine, beer, cocktails, and spirits.
• Excellent communication skills.
• Ability to work under pressure in a fast-paced environment.
• Passion for creating exceptional guest experiences.

Responsibilities

• Familiarize with menus, ingredients, and preparation methods for each dish and wine list.
• Know room layout and hotel amenities to assist guests efficiently.
• Collect orders from the kitchen and deliver to guest rooms promptly.
• Submit signed checks and reconcile daily sales.
• Assist with collecting room service trays and cleaning up after service.
• Maintain high standards of cleanliness and professional appearance at all times.

Skills

Engaging attitude

Welcoming personality

Wine, beer, cocktails knowledge

Excellent communication

Calm under pressure

Job description

Pyramid Global Hospitality is seeking a motivated Room Service Runner for the La Quinta Resort and Club. You will take guest orders over the phone, ensure accurate food and beverage delivery to rooms, and uphold service standards throughout the dining experience.

Ideal candidates demonstrate a welcoming personality, solid knowledge of beverages, and an ability to thrive under pressure in a luxury resort setting.