Room Service Guest Experience Specialist

Hilton; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Hilton is seeking a Room Service Server to brighten guests' stays by delivering food and beverages with warmth and professionalism. You will set up trays, take and relay orders, and ensure timely, accurate service.

Deliveries to guest rooms, processing payments, and strict adherence to health and safety standards are part of the role. A passion for hospitality and teamwork is essential to excel in a fast-paced hotel environment.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Integrity and doing the right thing.
• Leadership and teamwork drive best outcomes.
• Ownership and accountability.
• Focus on the Now, bringing urgency and discipline to every moment.

Responsibilities

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their meal experience special
• Prepare for seamless service: Set up room service trays and tables in advance for timely order delivery
• Take guest orders: Assist with order-taking tasks and respond to room service phone calls
• Deliver with care: Retrieve food and beverage orders and deliver to guest rooms or meeting rooms
• Process transactions: Present checks to guests, collect payments, and return signed checks to the order taker
• Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being

Job description

Hilton is seeking a Room Service Server to brighten guests' stays by delivering food and beverages with warmth and professionalism. You will set up trays, take and relay orders, and ensure timely, accurate service.

Deliveries to guest rooms, processing payments, and strict adherence to health and safety standards are part of the role. A passion for hospitality and teamwork is essential to excel in a fast-paced hotel environment.