Room Service Cashier

Omni Hotels and Resorts; San Antonio (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a motivated individual to join their dynamic team at a renowned hotel. This role involves taking Room Service orders, ensuring exceptional guest experiences, and adhering to service standards. The ideal candidate will possess a passion for customer service, with the ability to upsell and effectively communicate with guests. Join a culture of respect and empowerment, and enjoy the pride that comes from working for a company known for its exceptional service. If you thrive in a fast-paced environment and are ready to make a difference, this opportunity is perfect for you.

Qualifications

• Previous experience in food and beverage, preferably in fine dining or hotel.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Take and communicate Room Service orders efficiently.
• Follow all service standards and assist with tray setup.
• Prepare payment and print hotel reports as needed.

Skills

Customer Service

Upselling

Cash Handling

Education

TABC Certification

Food Handler Certification

Job description

Location

La Mansion del Rio

The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.

Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

Job Description

To properly take all guests’ Room Service orders, communicate them to other servers and work to expedite their service. To properly perform all control and revenue related paperwork.

Responsibilities

1. Must follow all MOS or Forbes standards
2. Responsible for answering the phone within three rings
3. Take orders for guests and use last names at least three times during interaction
4. Knowledge on ways to upsell/suggestive sell
5. Inform the guest about specials in restaurant
6. Give the approximate time of delivery for the order
7. Prepare payment of checks
8. Knowledge of food menu and wine list and daily specials
9. Know and adhere to all liability laws
10. Print and distribute hotel reports
11. Charge all amenities and coffee orders according to SOP
12. Complete other duties assigned
13. Attend all designated staff meetings and training sessions
14. Assist server with set up and breakdown of trays when available
15. Communicate amenity issues to manager/concierge when necessary

Qualifications

1. Previous food and beverage experience in fine dining or hotel is preferred
2. Room Service experience is preferred
3. Must be able to work a flexible schedule including weekends and holidays
4. TABC and Food Handler certifications are required
5. Cash handling experience preferred