Room Service Cashier

Omni Hotels & Resorts; San Antonio (TX); On-site; USD 25,000 - 45,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a passionate individual to join their team at a renowned location in San Antonio. This role involves taking and expediting Room Service orders while ensuring exceptional service standards are met. The ideal candidate will thrive in a dynamic environment, showcasing their customer service skills and attention to detail. If you are motivated and enjoy working in a team-oriented atmosphere, this position could be your perfect match. Join a company that values respect, gratitude, and empowerment in the workplace.

Qualifications

• Previous food and beverage experience in fine dining or hotel is preferred.
• TABC and Food Handler certifications are required.

Responsibilities

• Take all guests' Room Service orders and communicate them effectively.
• Follow all MOS or Forbes standards and assist server with tray setup.

Skills

Customer Service

Upselling

Communication Skills

Cash Handling

Education

TABC Certification

Food Handler Certification

Job description

Location

La Mansion del Rio

The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.

Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

Job Description

To properly take all guests’ Room Service orders, communicate them to other servers and work to expedite their service. To properly perform all control and revenue related paperwork.

Responsibilities

• Must follow all MOS or Forbes standards
• Responsible for answering the phone within three rings
• Take orders for guests and using last names at least three times during interaction
• Knowledge on ways to upsell/suggestive sell
• Inform the guest about specials in restaurant
• Give the approximate time of delivery for the order
• Prepare payment of checks
• Knowledge of food menu and wine list and daily specials
• Know and adhere to all liability laws
• Print and distribute hotel reports
• Charge all amenities and coffee orders according to SOP
• Complete other duties assigned
• Attend all designated staff meetings and training sessions
• Assist server with set up and breakdown of trays when available
• Communicate amenity issues to manager/concierge when necessary

Qualifications

• Previous food and beverage experience in fine dining or hotel is preferred
• Room Service experience is preferred
• Must be able to work a flexible schedule including weekends and holidays
• TABC and Food Handler certifications are required
• Cash handling experience preferred

Omni Hotels & Resorts is an equal opportunity employer - vets/disability.