Room Service Attendant, University, Per Diem

ummh; Worcester (MA); On-site; USD 21,000 - 33,000; Part time

Job summary

UMass Memorial Health seeks a part-time Food Service Worker to deliver patient meals, assist with tray assembly, and coordinate with Nursing and Dietitians. The role supports daily kitchen operations and ensures timely service for assigned patients in a hospital setting.

The position requires strong interpersonal skills, English proficiency, and the ability to multitask under time constraints. A high school education or equivalent is preferred, with potential signing bonus eligibility.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to read, write and speak English.
• Ability to perform multiple tasks under time constraints and interruptions.
• Basic knowledge of unit weights and measures and basic mathematical functions.
• Prior experience in a patient care capacity preferred.

Responsibilities

• Delivers patient trays and assists with menu selections.
• Loads and pushes hot and cold food trucks to patient units and operates lifts.
• Completes the menu rounds and verifies diet orders.
• Retrieves trays and restocks supplies in the kitchen area.
• Communicates with nursing, dietitians and food service staff about patient needs.

Skills

Excellent communication

Interpersonal skills

English proficiency

Multitasking under time constraints

Weights & measures basics

Education

High School education or equivalent

Job description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?

Exemption Status: Non-Exempt

Hiring Range: $15.00 - $24.58 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details: Sunday through Saturday. Scheduled Hours: 24-30. Shift: 4 - Mixed Shift, 8 Hours (United States of America). Hours: 0. Cost Center: 10020 - 5030 Food Services Kitchen. This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs duties to ensure accurate and timely patient meal services, including menu selection, tray assembly, and delivery of food to assigned patients. Serves as liaison between patients, Nursing unit, Dietitians, Food Service staff and Food Service Management in the communication of patient special requests, issues, and concerns. Works as a cooperative team member in support of the established goals and objectives of the Food and Nutrition Services Department.

I. Major Responsibilities

• Delivers patient trays as assigned, including regularly scheduled meals, snacks, floor supplies and NOW trays. Assists patients with proper positioning of food tray, reviews menu selections with patient and opening of items as necessary.
• Loads and pushes hot and cold food trucks to and from patient units. Transports various related equipment to appropriate areas. Loads and operates cart lifts, dumbwaiters and elevators.
• Responsible for completing the menu rounds process for assigned patients to communicate menu system and record menu choices in a timely and efficient manner. Adjusts menus accordingly for modified diets. Reviews individual diet prescriptions with patients, as applicable. Informs patients regarding appropriate food alternatives/options as necessary due to dietary restrictions.
• Retrieves all patient trays and delivers to the main kitchen. Cleans and restocks cart.
• Utilizes computerized menu planning system to generate current diet order lists. Verifies for accuracy with unit charge nurse and/or designee.

II. Position Qualifications

License/Certification/Education

• Preferred: 1. High School education or equivalent.

Experience/Skills

• Required: 1. Excellent communication and interpersonal skills.
• Required: 2. Ability to read, write and speak English.
• Required: 3. Ability to perform multiple tasks under time constraints and constant interruption.
• Required: 4. Basic knowledge of unit weights and measures and basic mathematical functions.
• Preferred: 1. Prior experience in a patient care capacity strongly preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.