Room Service Attendant, 16 Hrs, Mixed Shifts

UMass Memorial Health Care; Worcester (MA); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player in healthcare is seeking a dedicated Room Service Attendant to enhance patient dining experiences. This part-time role involves acting as a liaison between patients and food services, ensuring that meal orders are efficiently communicated and fulfilled. Ideal candidates will possess strong customer service skills, a high school diploma or equivalent, and preferably experience in a healthcare setting. Join a team that values exceptional patient care and fosters a respectful environment for both staff and patients. This opportunity allows you to make a meaningful impact on patient satisfaction while working in a supportive team atmosphere.

Benefits

Signing Bonus

Flexible Schedule

Healthcare Benefits

Employee Discounts

Qualifications

• High school education or equivalent required; 2 years food service experience preferred.
• Customer service experience is essential for this role.

Responsibilities

• Act as a liaison to food service for patients, families, and staff.
• Communicate meal selection process and assist with menu selections.

Skills

Customer Service

Communication Skills

Ability to Follow Instructions

Bilingual

Education

High School Education or Equivalent

2 Years of Food Service Experience

Tools

HealthTouch

Personal Computers

Job description

Join to apply for the Room Service Attendant, 16 Hrs, Mixed Shifts role at UMass Memorial Health.

Exemption Status:
Non-Exempt

Schedule Details:
Monday through Friday, Weekends (Saturday and Sunday)

Scheduled Hours:
6:30-3:00/3:30-7:00

Shift:
4 - Mixed Shift, 4.5 Hours (United States of America)

Hours:
16

Cost Center:
10020 - 5030 Food Services Kitchen

Union:
UFCW (United Food and Commercial Workers)

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.

Act as a liaison to food service for the patient, family, and staff. Tasks as liaison: explaining the meal selection process; assist menu selection of patients according to prescribed diet order using HealthTouch. To assure patients are fed within 45 minutes of ordering the meal.

I. Major Responsibilities:

• Communicates on the telephone in an efficient, pleasant, and respectful manner, even during periods of high call volume, in order to assist patients and guests with their meal service selections.
• Reviews therapeutic diet orders and modifies the patient’s order to meet the diet order parameters while attempting to honor the patient’s request.
• Speaks with the patient, family member(s) or nurse to explain needed modifications regarding meal orders.
• Communicates patient diet order issues to the Supervisor or clinical dietitian when policy mandates.

II. Position Qualifications:

Required:

• High school education or equivalent or 2 years of food service experience in a healthcare setting.

Preferred:

• Previous experience in a healthcare setting.
• Knowledge of specialized diets and menus.
• Bilingual.

Experience/Skills:

Required:

• Previous customer service and/or call center experience.
• Knowledge and ability to utilize personal computers or data terminals to record, verify and retrieve standard information.
• Ability to read, write, speak, and communicate in English.
• Ability to follow and give oral and written instructions.
• Ability to communicate with patients, hospital personnel, and co-workers.

Preferred:

• 3-4 months of related experience to be familiar with basic nutrition and food service operations, functions, and procedures.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community, and each other.

Seniority level

Not Applicable

Employment type

Part-time

Job function

Management and Manufacturing

Industries

Hospitals and Health Care