AM/PM Rest 1 Server (Tipped)

Shamin Hotels Master; Colonial Heights (VA); On-site; USD 11,000 - 12,000; Full time

Job summary

Shamin Hotels in Colonial Heights, VA is seeking a Restaurant Server to deliver warm, attentive service and ensure a positive dining experience for guests. You will take orders, serve food and beverages, and assist guests with requests in a courteous, efficient manner.

Responsibilities include greeting guests, menu knowledge, accurate order taking, timely service, upselling, table maintenance, guest interaction, billing, and teamwork to ensure smooth operations. Afternoon/evening shifts common.

Qualifications

• Previous server experience preferred but not required; willingness to learn.
• Customer-focused with a passion for hospitality and guest satisfaction.
• Strong communication and teamwork in a fast-paced dining environment.

Responsibilities

• Greet guests warmly and escort them to tables.
• Know the menu thoroughly and make recommendations.
• Take food and beverage orders accurately and note dietary requests.
• Serve meals and beverages promptly with attention to presentation.
• Upsell menu items to enhance guest experience and sales.
• Maintain clean and organized tables and dining areas during service.
• Engage with guests politely, addressing questions and needs.
• Present bills and process payments (cash/card) following procedures.
• Collaborate with kitchen staff, bartenders, and teammates for smooth service.

Skills

Team Up

Own It

Passionately Serve

Job description

Job Details

Job Location: Colonial Heights, VA 23834

Salary Range: $7.75 - $9.00 Hourly

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels?

• Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.
• Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

Position Overview

As a Restaurant Server, you will play a key role in providing excellent customer service and ensuring a positive dining experience for our guests. You will be responsible for taking orders, serving food and beverages, and attending to guests' needs in a courteous and efficient manner.

Essential Job Functions

• Greeting Guests: Welcome guests to the restaurant in a friendly and welcoming manner, and escort them to their tables.
• Menu Knowledge: Have a thorough understanding of the menu offerings, including food and beverage options, specials, and promotions, and be able to provide recommendations to guests as needed.
• Order Taking: Take food and beverage orders from guests accurately and efficiently, ensuring special requests or dietary restrictions are noted and communicated to the kitchen staff.
• Serving: Serve food and beverages to guests in a timely and professional manner, ensuring accuracy and presentation standards are met.
• Upselling: Utilize suggestive selling techniques to promote additional menu items, specials, or beverages to enhance the guest experience and increase sales.
• Table Maintenance: Monitor and maintain cleanliness and organization of assigned tables and dining areas throughout the meal service.
• Guest Interaction: Engage with guests in a courteous and attentive manner, addressing any questions or concerns they may have and ensuring their needs are met throughout their dining experience.
• Billing and Payment: Present bills to guests, process payments accurately, and handle cash and credit card transactions following established procedures.
• Teamwork: Collaborate with kitchen staff, bartenders, and other restaurant team members to ensure smooth operations and excellent service.

Top Requirements

• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve: Be Positive, Care Deeply and Create Memories.

About Us

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Qualifications

• Previous Experience: Previous experience as a server in a restaurant or hospitality setting is preferred but not required. We welcome candidates with a positive attitude and a willingness to learn.
• Customer Focus: Passion for providing exceptional customer service and creating memorable dining experiences for guests.
• Communication Skills: Excellent communication skills, with the ability to interact effectively with guests and team members in a fast-paced environment.
• Attention to Detail: Strong attention to detail and accuracy in order taking, serving, and handling transactions.
• Team Player: Ability to work collaboratively as part of a team and contribute to a positive work environment.
• Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.
• Ability to stand and walk for extended periods.
• Ability to lift and carry trays of food and beverages.

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Join our team and be a part of delivering exceptional dining experiences to our guests!