Room Service Attendant
Shamin Hotels
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Benefits offered by this job
Job summary
Shamin Hotels is seeking a Room Service Attendant to provide exceptional in-room dining experiences for guests in our Virginia Beach properties. You will deliver orders, know the menu, interact with guests, take orders, and promote specials while maintaining cleanliness and service standards.
The role emphasizes teamwork, guest satisfaction, and accurate payment processing, with opportunities for growth within our expanding hotel portfolio.
Responsibilities
- Order Delivery: Deliver food and beverage orders to guest rooms in a timely and professional manner, ensuring accuracy and presentation standards are maintained.
- Menu Knowledge: Have a thorough understanding of the room service menu offerings, including food options, beverage selections, and special promotions.
- Guest Interaction: Interact with guests in a friendly and courteous manner while delivering orders, addressing any questions or concerns they may have, and ensuring their satisfaction.
- Order Taking: Take room service orders over the phone or through the hotel's ordering system, accurately recording guest preferences and special requests.
- Up-selling: Utilize suggestive selling techniques to promote additional menu items or special offerings to enhance the guest experience and increase sales.
- Service Setup: Set up trays and dining utensils in guest rooms, ensuring all necessary items are provided for a complete dining experience.
- Order Accuracy: Double-check orders before delivery to ensure accuracy and completeness, and verify any special dietary requirements or allergy information provided by guests.
- Payment Processing: Process payment for room service orders, including cash, credit card, or room charge transactions, following established procedures.
- Cleanliness and Organization: Maintain cleanliness and organization of the room service area, including storage areas, service carts, and equipment, following sanitation and safety standards.
Job description
Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure your stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!
Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure your stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!
In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!
With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.
We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!
As a Room Service Attendant, you will play a crucial role in providing exceptional in-room dining experiences for guests staying at our hotel. You will be responsible for delivering food and beverage orders to guest rooms promptly and courteously, ensuring accuracy and guest satisfaction.
- Order Delivery: Deliver food and beverage orders to guest rooms in a timely and professional manner, ensuring accuracy and presentation standards are maintained.
- Menu Knowledge: Have a thorough understanding of the room service menu offerings, including food options, beverage selections, and special promotions.
- Guest Interaction: Interact with guests in a friendly and courteous manner while delivering orders, addressing any questions or concerns they may have, and ensuring their satisfaction.
- Order Taking: Take room service orders over the phone or through the hotel's ordering system, accurately recording guest preferences and special requests.
- Up-selling: Utilize suggestive selling techniques to promote additional menu items or special offerings to enhance the guest experience and increase sales.
- Service Setup: Set up trays and dining utensils in guest rooms, ensuring all necessary items are provided for a complete dining experience.
- Order Accuracy: Double-check orders before delivery to ensure accuracy and completeness, and verify any special dietary requirements or allergy information provided by guests.
- Payment Processing: Process payment for room service orders, including cash, credit card, or room charge transactions, following established procedures.
- Cleanliness and Organization: Maintain cleanliness and organization of the room service area, including storage areas, service carts, and equipment, following sanitation and safety standards.
Join our team and be a part of delivering exceptional in-room dining experiences to our guests!
In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/
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