Room Service Attendant

Highgate Hotels, LP; Riviera Beach (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Room Service Attendant, where you will play a vital role in providing exceptional service to guests in a luxurious oceanfront resort. Your responsibilities will include receiving and delivering food orders, ensuring guest satisfaction, and maintaining high standards of service. This is an exciting opportunity to work in a vibrant environment focused on wellness and personalized experiences. If you are friendly, attentive, and eager to contribute to a top-tier guest experience, this role is perfect for you.

Qualifications

• Strong communication skills to interact with guests and team members.
• Ability to multitask and prioritize effectively in a fast-paced environment.

Responsibilities

• Receive and deliver food orders to guests in a courteous manner.
• Maintain high standards of personal appearance and grooming.
• Handle guest complaints and ensure overall satisfaction.

Skills

Effective verbal and written communication

Multitasking

Customer service

Problem-solving

Education

High School diploma or equivalent

Job description

Room Service Attendant

Requisition ID: 2025-64369

Category: Food and Beverage

Job Location: US-FL-Riviera Beach

Property: Amrit Ocean Resort & Residences

Compensation Type

Hourly

Company Overview

Highgate Hotels is a leading real estate investment and hospitality management company, recognized as an industry innovator. We operate in major U.S. cities including New York, Boston, Miami, San Francisco, and Honolulu, with a growing presence in the Caribbean and Latin America. Our expertise spans all stages of property development, management, and disposition, with a diverse portfolio of hotel brands and independent resorts. We utilize industry-leading revenue management tools to maximize asset value and maintain a team of experienced hotel management professionals. Visit www.highgate.com.

Location

Amrit Ocean Resort & Residences, located on 7.5 acres of oceanfront in Southeast Florida, is a five-star personalized luxury wellness community. It features wellness-focused amenities, including hydrothermal circuits, spa suites, natural dining options, outdoor activities, and a comprehensive wellness and spa facility designed to promote mindfulness and personalized health.

Overview

The Room Service Attendant is responsible for receiving orders, running food, preparing orders, and delivering items to guestrooms in an attentive, courteous, and efficient manner.

Responsibilities

• Communicate effectively with guests and team members in a friendly and professional manner.
• Listen, understand, and clarify guest concerns.
• Multitask and prioritize tasks to meet deadlines.
• Attend all required meetings and training sessions.
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
• Follow hotel standards and regulations to ensure safe and efficient operations.
• Identify and resolve problems proactively.
• Understand and apply complex information from various sources.
• Cross-train in other hotel-related areas.
• Maintain confidentiality of guest and hotel information.
• Show initiative by anticipating guest and operational needs.
• Perform other duties as assigned by management.
• Prepare station for service, stock work areas, and ensure cleanliness.
• Check VIP guest list and communicate orders to kitchen staff.
• Set and deliver trays according to standards, ensuring food quality.
• Replenish amenities and communicate guest needs to appropriate departments.
• Handle guest complaints professionally and escalate when necessary.
• Ensure overall guest satisfaction through attentive service.

Qualifications

• Effective verbal and written communication skills.
• Ability to listen, understand, and clarify concerns.
• Ability to multitask and prioritize effectively.
• Attentive, friendly, and courteous demeanor.
• High School diploma or equivalent preferred.
• Physical ability to stand for long periods and lift up to 50 pounds occasionally.

Physical Requirements:

• Flexible work hours may be required.
• Medium exertion, including lifting, pushing, and pulling objects.