Room Service Attendant

PVH (Tommy Hilfiger/Calvin Klein); Phoenix (AZ); On-site; USD 2,066,400 - 2,617,440; Full time

Job summary

Banner Health in Phoenix seeks a Room Service Attendant to provide patients with menu and meal service, recording daily meal selections and coordinating with Dietetic staff as needed.

The role requires following dietary orders, assisting with tray assembly and delivery, and maintaining high food safety and sanitation standards to ensure patient satisfaction.

Qualifications

• Requires reading, writing and mathematical skills.
• Experience in nutrition services or related field is typical (1–2 years).
• Must demonstrate effective customer service and interpersonal communication.

Responsibilities

• Visit patients to discuss menu selections and record daily meals.
• Edit patient menus as required and coordinate with Diet Tech/Dietitian as needed.
• Provide patient meal service, set up trays and portion foods correctly.
• Deliver meals and handle special requests while maintaining food safety standards.
• Resolve patient or family inquiries and complaints professionally.

Skills

Reading/Writing

Math skills

Interpersonal skills

Customer service

Food safety

Education

High school diploma/GED

Job description

Room Service Attendant

Primary City/State: Phoenix, Arizona

Department Name: Culinary & Nutrition-Hosp

Work Shift: Day

Job Category: Facilities, Environmental Services, and Culinary

Schedule: full-time, 40hrs wk., 6am-2:30pm, includes weekends and holiday rotations

Position Summary

This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities and strives to provide patient satisfaction regarding food and nutrition services.

Core Functions

• Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units.
• Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required.
• Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.
• Delivers and serves meals while making independent judgments about special requests, snacks and nourishment.
• Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
• Maintains food handling and sanitation standards to meet licensing agency requirements.
• Interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians; follows a work routine, works quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards, and resolves minor problems with patient menus and trays.

Minimum Qualifications

Requires reading, writing and mathematical skills.

Skills and knowledge of nutrition services as typically gained through one to two years of related experience.

For Banner Staffing Services (BSS) team members, the food handlers' card is required within 30 days of hire. For BSS team members in Tucson and Colorado, the food handlers' card is not required.

This position requires effective interpersonal communication skills and a friendly customer service attitude.

The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems. Requires the ability to learn food handling regulations and pass certification tests as required. Must have demonstrated effective customer service skills.

Preferred Qualifications

• High school diploma/GED or equivalent working knowledge.
• Understanding of nutrition services, common modified diets, and portion measures.
• Additional skills and knowledge in health care nutrition services preferred.
• Bilingual skills preferred in some assignments.
• Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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