Room Service Attendant

bannerhealth; Mesa (AZ); On-site; USD 17,908 - 23,419; Full time

Job summary

Banner Health in Mesa, AZ, is seeking a Room Service Associate to provide patients with menus, take meal requests, and collaborate with dietetic staff. You may assist in meal preparation to ensure accurate portions and timely delivery, while delivering courteous service in a hospital setting.

Part-time and full-time openings are available on varied schedules, including evenings and weekends, with weekend shift differential and night shift differential when applicable.

Qualifications

• Reading, writing, and mathematical skills are required.
• 1–2 years of related experience in nutrition services preferred.
• Food handlers' card within 30 days of hire for Banner Staffing Services.
• Strong interpersonal communication and friendly customer service.
• Ability to follow safety guidelines and operate POS systems.

Responsibilities

• Provide patients with menus and discuss meal selections based on dietary orders.
• Take patient meal requests and forward to dietetic staff as needed.
• Assemble and portion meals and trays according to quantities.
• Deliver meals and handle special requests and snacks.
• Deliver excellent customer service in person or by phone and resolve issues.
• Maintain sanitation and food handling standards per licensing requirements.

Skills

Customer service

Nutrition knowledge

Interpersonal communication

Safety awareness

POS systems

Education

High school diploma

GED

Job description

Primary City/State: Mesa, Arizona

Department Name: Culinary & Nutrition-Hosp

Work Shift: Varied

Job Category: Facilities, Environmental Services, and Culinary

As a Room Service Associate, you will be part of a cohesive team that strives to achieve premier patient services. You will provide patients with menus, take patient meal requests, and collaborate with Dietetic Technicians and Dietitians. You will also assist in meal preparation to ensure proper quantities are delivered.

We currently have part-time and full-time openings on varied schedules, including evenings and weekends. Enjoy a flat rate $1/hour weekend shift differential and an 18% night shift differential when applicable.

Position Summary

This position provides patients with menu and/or patient meal service, and forwards patient requests to dietetic staff. The role includes patient meal assembly according to correct quantities and strives to provide patient satisfaction regarding food and nutrition services.

Core Functions

1. Visits patients to obtain or discuss menu selections based upon dietary orders and records all daily patient meal selections and preferences for one or more patient units.
2. Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients, requests Diet Tech or Dietitian assistance when needed, and edits patient menus as required.
3. Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.
4. Delivers and serves meals while making independent judgments about special requests, snacks and nourishment.
5. Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
6. Maintains food handling and sanitation standards to meet licensing agency requirements.
7. Interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians, resolving minor problems with patient menus and trays.

Minimum Qualifications

• Requires reading, writing, and mathematical skills.
• Skills and knowledge of nutrition services typically gained through one to two years of related experience.
• For Banner Staffing Services (BSS) team members, the food handlers' card is required within 30 days of hire; this is not required for BSS members in Tucson and Colorado.
• Effective interpersonal communication skills and a friendly customer service attitude.
• Ability to follow instructions and safety guidelines for working with cleaning chemicals, and to learn and work with business computer software and point‑of‑sale systems.
• Must demonstrate effective customer service skills and be able to pass certification tests as required.

Preferred Qualifications

• High school diploma, GED, or equivalent working knowledge.
• Understanding of nutrition services, common modified diets, and portion measures.
• Additional skills and knowledge in health‑care nutrition services preferred.
• Bilingual skills preferred for some assignments.
• Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans. Our organization supports a drug‑free work environment.