Room Service Attendant

Banner Health; Gilbert (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free uniforms

Uniforms provided

Weekend differential $1/hour

Job summary

Banner Health is seeking a Room Service Attendant in Gilbert, AZ to join our Culinary & Nutrition-Hosp team. You will deliver patient meal trays, assist with opening meals, and provide outstanding customer service to patients, families and staff.

Shifts are 6:30am-3:00pm and 11:30am-8:00pm, including every weekend with a $1/hour weekend differential. This role may cross-train in the dish room; uniforms are provided.

Qualifications

• Reading, writing and mathematical skills required.
• Effective interpersonal communication and friendly customer service.
• Ability to follow instructions and safety guidelines.

Responsibilities

• Visits patients to obtain or discuss menu selections and records daily patient meal selections.
• Demonstrates judgment with modified diets and edits patient menus as required.
• Provides patient meal service by setting up tray stations and assembling meals.
• Delivers meals and handles special requests and snacks.
• Offers excellent customer service and resolves complaints efficiently.
• Maintains sanitation and food handling standards per licensing requirements.
• Interacts with patients, families, staff and dietetics team to coordinate care.

Skills

Customer service

Interpersonal communication

Basic math literacy

Education

High school diploma/GED

Job description

Primary City/State:

Gilbert, Arizona

Department Name:

Culinary & Nutrition-Hosp

Work Shift:

Varied

Job Category:

Facilities, Environmental Services, and Culinary

Great careers are built at Banner Health. We’re looking for the best and brightest to join our team that earned Great Place To Work Certification. This recognition reflects Banner Health’s investment in team members’ professional development, wellness benefits, and continued education. It highlights our commitment to advocating for diversity in the workplace, promoting work-life balance, and boosting employee engagement.

As a Room Service Attendant you will be a part of a cohesive team that strives to achieve premier patient food services. You will provide patients with their meal trays, helping them open their food and beverage if needed, and providing excellent customer service.You will support patient services which does include cross training to the dish room in order to suit the needs of the business when we are busy, have call offs and or vacations to cover. You may also help with providing patient menus and meal requests, and collaborate together with Nutrition Techs and Dietetic Technicians.

This is a full time position and shifts worked during the week include 630am-3pm and 1130am-8pm and does include weekends (every 3rd weekend off). You will enjoy an additional $1/hour flat rate weekend differential for all hours worked on the weekend. Banner offersfreeuniformsincluding one pair of shoes yearly.

Experience innovative technology and exceptional opportunities for growth and development at Banner Health’s state-of-the-art hospital Banner Gateway Medical Center. With comprehensive electronic medical records, physician order entry, digital radiography and proprietary advanced patient monitoring, Banner Gateway provides you with the innovative resources you need to provide your patients with the best care possible. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. Located near Phoenix in Gilbert, Ariz., Banner Gateway Medical Center offers 286 private rooms, 13 operating suites, a 46-bed emergency department and shares a campus with the Banner MD Anderson Cancer Center. Our WIS and NICU services support an average of 4,000 deliveries per year. Key specialties include oncology, obstetrics, bariatric surgery, emergency and other services that focus on meeting the changing needs of the dynamic and growing community we serve.

Banner MD Anderson Cancer Center Located in Gilbert, Ariz. (the Phoenix Metro area) on the Banner Gateway Campus, the center provides world‑class care for oncology patients - both inpatient and outpatient - and has also brought leading oncology programs to the Banner Gateway campus including designation as a Stem Cell Transplant Center of Excellence and comprehensive Head & Neck cancer care. Our capabilities include five linear accelerator vaults, a brachytherapy vault, an advanced diagnostic imaging suite with PET/CT scan, more than 70 infusion bays, a cryopreservation lab and much more. Our inpatient medical oncology unit also incorporates a program that utilizes the electronic surveillance partnership in caring for the patient, where remote nurses have the ability to interact with patients via two‑way audio‑video to assist the bedside nurse with patient care.

POSITION SUMMARY

This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services.

CORE FUNCTIONS

1. Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units.

2. Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required.

3. Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.

4. Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.

5. Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.

6. Maintains food handling and sanitation standards to meet licensing agency requirements.

7. This position interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians. Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards. Resolves minor problems with patient menus and trays.

MINIMUM QUALIFICATIONS

Requires reading, writing and mathematical skills.

Skills and knowledge of nutrition services as typically gained through one to two years of related experience.

For Banner Staffing Services (BSS) team members, the food handlers’ card is required within 30 days of hire. For BSS team members in Tucson and Colorado, the food handlers’ card is not required.

This position requires effective interpersonal communication skills and a friendly customer service attitude.

The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems. Requires the ability to learn food handling regulations and pass certification tests as required. Must have demonstrated effective customer service skills.

PREFERRED QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Understanding of nutrition services, common modified diets, and portion measures. Additional skills and knowledge in health care nutrition services preferred. Bilingual skills preferred in some assignments.

Additional related education and/or experience preferred.

DATE APPROVED 03/19/2023

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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