Room Service Attendant

Banner Health; Mesa, Northern (AZ, KY); Hybrid; USD 18,000 - 23,000; Full time

Job summary

Banner Baywood Medical Center in Mesa, AZ, is seeking a Room Service Attendant to provide patient meal service and menu coordination. You will take patient meal requests, assemble trays, and collaborate with Dietetic Technicians to ensure accurate portions and timely delivery.

The role emphasizes patient satisfaction, adherence to dietary orders, and maintaining food safety standards in a dynamic hospital setting.

Qualifications

• Two years of related experience in nutrition services or patient food service.
• Demonstrated effective interpersonal and customer service skills.
• Food handlers' card within 30 days of hire (where applicable).
• Ability to follow instructions and safety guidelines for chemicals and cleaning.
• Ability to learn and use business software and POS systems.

Responsibilities

• Provide patients with menus and take meal requests.
• Assemble patient meals and set up tray stations.
• Deliver meals and accommodate special requests.
• Communicate patient needs to Dietetic Technicians and Dietitians.
• Maintain sanitation and food handling standards.
• Interact with patients, families and healthcare staff professionally.
• Follow routine work processes and resolve minor menu/tray issues.

Skills

Nutrition services

Interpersonal communication

Customer service

Reading/writing/math

Food safety

POS systems

Education

High school diploma/GED

Tools

Point of sale (POS)

Healthcare software basics

Job description

## Room Service AttendantApply: Banner Baywood Med Ctr (6644 E Baywood Ave): Full time: Posted Yesterday: R4455576**Primary City/State:**Mesa, Arizona**Department Name:**Culinary & Nutrition-Hosp**Work Shift:**Varied**Job Category:**Facilities, Environmental Services, and CulinaryThe future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. Our team has come together with the common goal: Make health care easier, so life can be better. The future of health care starts here. If you’re ready to change lives, we want to hear from you. The Culinary and Nutrition Department is made up of a diverse cultural team. This is a great opportunity into the healthcare industry. As a member of our team you will work with top of the line industry equipment and enhance your organizational skills, time management, communication and problem solving abilities.As a Room Service Associate you will be a part of a cohesive team that strives to achieve premier patient services. You will be providing patients with menus, take patient meal requests, and collaborate together with Dietetic Technicians and Dietitians. You will also take part of meal preparation to ensure proper quantities are delivered.**Location**: Banner Baywood Medical Center**Shift/Schedule:** Varied Work ScheduleEnjoy a flat rate $1/hour weekend shift differential and an 18%-night shift differential when applicableBanner Baywood Medical Center is a 342 bed hospital serving the health care needs of the dynamic and growing East Valley communities of metropolitan Phoenix, Arizona. We provide complete acute care services and outpatient services to include but not limited to cancer, stroke, women's health, rehabilitation, emergency medicine and surgery. Our Emergency Department treats a variety of ailments and offers advanced treatment areas, with 68 beds, seeing over 50,000 patients per year. We are certified as pediatric prepared as well as designated as a Trauma level 3 emergency room. In addition, our comprehensive orthopedic unit is one of the nation’s premier orthopedic programs. The unit's commitment to excellent patient care has earned a 4 STAR rating by CMS and repeated recognition as having one of the Top 100 Orthopedic Programs in the U.S. by The Health Network and HCIA, Inc. Because we are also a leader in neurological medicine, people throughout Arizona come to us when they need treatment for conditions of the brain, spine and nervous system.POSITION SUMMARY This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services. CORE FUNCTIONS 1. Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units. 2. Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required. 3. Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays. 4. Delivers and serves meals while making independent judgments about special requests, snacks and nourishments. 5. Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently. 6. Maintains food handling and sanitation standards to meet licensing agency requirements. 7. This position interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians. Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards. Resolves minor problems with patient menus and trays. MINIMUM QUALIFICATIONS Requires reading, writing and mathematical skills. Skills and knowledge of nutrition services as typically gained through one to two years of related experience. For Banner Staffing Services (BSS) team members, the food handlers' card is required within 30 days of hire. For BSS team members in Tucson and Colorado, the food handlers' card is not required. This position requires effective interpersonal communication skills and a friendly customer service attitude. The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems. Requires the ability to learn food handling regulations and pass certification tests as required. Must have demonstrated effective customer service skills. PREFERRED QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Understanding of nutrition services, common modified diets, and portion measures. Additional skills and knowledge in health care nutrition services preferred. Bilingual skills preferred in some assignments. Additional related education and/or experience preferred.