Room Service Attendant

Banner Health; Glendale (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Evening shift differential

Weekend shift differential

Night shift differential

Job summary

Banner Health in Glendale, AZ seeks a patient meal service associate for the Culinary & Nutrition-Hosp team. Responsibilities include patient meal assembly, menu recording, and coordinating with Diet Technicians and Dietitians to meet dietary orders.

The role emphasizes patient satisfaction, accurate meal delivery, and adherence to food safety standards while supporting a collaborative care environment.

Qualifications

• Reading, writing and mathematical skills are required.
• 1–2 years of nutrition services experience is typical.
• Food handlers' card required within 30 days of hire where applicable.
• Effective interpersonal communication and friendly customer service are essential.
• Ability to learn and operate business software and POS systems.

Responsibilities

• Visit patients to obtain menu selections and record daily meal orders.
• Edit patient menus according to dietary orders and modify diets as needed.
• Assemble and deliver patient meals and trays.
• Provide excellent customer service and resolve patient or family inquiries.
• Maintain sanitation and food handling standards per licensing requirements.
• Collaborate with Diet Techs and Dietitians when appropriate.

Skills

Customer service

Interpersonal communication

Reading & writing

Math skills

Nutrition services knowledge

Education

High school diploma / GED

Tools

POS systems

Business computer software

Job description

Job Category: Facilities, Environmental Services, and Culinary

Primary City/State: Glendale, Arizona

Department Name: Culinary & Nutrition-Hosp

Work Shift: Evening

Shift: 8 Hours, Varied Shift and Days, primarily 11:30 - 8p and 3:30p-8pm Weekends and Holidays Required.

You will enjoy an additional $1/hour weekend shift differential for all weekend shifts (and an 18%-night shift differential if/when applicable).

Banner Health’s premier West Valley Level I Trauma for adults and Tertiary Care destination for all ages. Banner Thunderbird Medical Center (BTMC) and Banner Children’s Hospital at Thunderbird provide a preferred destination for surgical, oncological, cardiovascular, neuroscience, orthopedic, pediatric, and women and infant services achieved through best-in-class 5-star CMS rating to provide patients with high quality, safe care for the best possible experience. Our campus is one of the largest campuses in the Banner network with over 3000 employees. BTMC was voted Best of the Best in 2023 by Banner Health out of 30 hospitals. This is the most prestigious award one of our largest hospitals can receive for consistently meeting our annual targets. If you would like to contribute to truly leading edge caring, we invite you to bring your experience and skills to Banner Thunderbird.

Position Summary

This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services.

Core Functions

• Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units.
• Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required.
• Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.
• Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.
• Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
• Maintains food handling and sanitation standards to meet licensing agency requirements.
• This position interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians. Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards. Resolves minor problems with patient menus and trays.

Minimum Qualifications

Requires reading, writing and mathematical skills.

Skills and knowledge of nutrition services as typically gained through one to two years of related experience.

For Banner Staffing Services (BSS) team members, the food handlers' card is required within 30 days of hire. For BSS team members in Tucson and Colorado, the food handlers' card is not required.

This position requires effective interpersonal communication skills and a friendly customer service attitude.

The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems. Requires the ability to learn food handling regulations and pass certification tests as required. Must have demonstrated effective customer service skills.

Preferred Qualifications

High school diploma/GED or equivalent working knowledge.

Understanding of nutrition services, common modified diets, and portion measures. Additional skills and knowledge in health care nutrition services preferred. Bilingual skills preferred in some assignments.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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