Room Service Attendant

bannerhealth; Glendale (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

Banner Health's Glendale facility seeks a Culinary & Nutrition assistant to provide patient meal service and menu coordination on the evening shift. The role involves assembling meals, recording patient selections, and ensuring dietary accuracy while maintaining high service standards.

Responsibilities include serving meals, addressing special requests, and upholding food safety and sanitation guidelines. Weekend shifts include a $1/hour differential; night differential may apply.

Qualifications

• Reading, writing and mathematical skills are required.
• Skills and knowledge of nutrition services typically from 1–2 years of related experience.
• Food handlers' card required within 30 days of hire for BSS team members.

Responsibilities

• Visits patients to obtain or discuss menu selections and records daily choices.
• Edits patient menus and arranges meals according to dietary orders.
• Delivers meals and handles special requests with good customer service.
• Maintains sanitation standards and assists with tray setup and service.
• Interacts with patients, families and health-care staff to ensure satisfaction.

Skills

Reading & writing

Interpersonal communication

Customer service

Attention to detail

Education

High School diploma/GED

Job description

Primary City/State

Glendale, Arizona

Department Name

Culinary & Nutrition-Hosp

Work Shift

Evening

Job Category

Facilities, Environmental Services, and Culinary

Shift

8 Hours

Varied Shift and Days

primarily 11:30 - 8p and 3:30p-8pm Weekends and Holidays Required.

You will enjoy an additional $1/hour weekend shift differential for all weekend shifts (and an 18%-night shift differential if/when applicable).

Banner Health’s premier West Valley Level I Trauma for adults and Tertiary Care destination for all ages. Banner Thunderbird Medical Center (BTMC) and Banner Children’s Hospital at Thunderbird provide a preferred destination for surgical, oncological, cardiovascular, neuroscience, orthopedic, pediatric, and women and infant services achieved through best-in-class 5-star CMS rating to provide patients with high quality, safe care for the best possible experience. Our campus is one of the largest campuses in the Banner network with over 3000 employees. BTMC was voted Best of the Best in 2023 by Banner Health out of 30 hospitals. This is the most prestigious award one of our largest hospitals can receive for consistently meeting our annual targets. If you would like to contribute to truly leading edge caring, we invite you to bring your experience and skills to Banner Thunderbird.

POSITION SUMMARY

This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services.

CORE FUNCTIONS

• Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units.
• Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required.
• Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.
• Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.
• Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
• Maintains food handling and sanitation standards to meet licensing agency requirements.
• This position interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians. Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards. Resolves minor problems with patient menus and trays.

MINIMUM QUALIFICATIONS

Requires reading, writing and mathematical skills.

Skills and knowledge of nutrition services as typically gained through one to two years of related experience.

For Banner Staffing Services (BSS) team members, the food handlers' card is required within 30 days of hire. For BSS team members in Tucson and Colorado, the food handlers' card is not required.

This position requires effective interpersonal communication skills and a friendly customer service attitude.

The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems. Requires the ability to learn food handling regulations and pass certification tests as required. Must have demonstrated effective customer service skills.

PREFERRED QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Understanding of nutrition services, common modified diets, and portion measures. Additional skills and knowledge in health care nutrition services preferred. Bilingual skills preferred in some assignments.

Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.