Room Quality Supervisor

PCH Hotels And Resorts, Inc.; Mobile, Northern (AL, KY); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Holidays

Vacation & PTO

401k with match

Tuition Reimbursement

Hotel Discounts

Food & Beverage Discounts

Job summary

Renaissance Riverview Plaza Hotel, part of the PCH Hotels & Resorts portfolio in Mobile, AL, is seeking a Room Inspector to supervise housekeeping cleanliness and room readiness. You will report findings, train staff, and ensure all rooms meet standards by shift end.

The role emphasizes formal room inspections, guest satisfaction, and timely communication with the housekeeping team and management to uphold the hotel’s high standards.

Responsibilities

• Perform spot checks in guest rooms and hallways, promptly notifying Housekeeping Aides of any areas requiring additional cleaning.
• Inspect rooms completed by Section Housekeepers to ensure proper supplies and cleanliness according to hotel standards.
• Provide immediate status updates for all inspected rooms, ensuring accurate and up-to-date room readiness information.
• Ensure all assigned rooms are inspected and ready for guests by the end of the shift.
• Train and develop Housekeepers in your division, offering guidance and feedback to enhance their performance.
• Respond to guest inquiries and complaints related to housekeeping services, resolving issues to the satisfaction of guests and the hotel's standards.
• Report personnel, room, and hallway issues to the Manager for appropriate action or resolution.
• Report maintenance problems and follow up to ensure timely resolution by the maintenance department.
• Collaborate with the Housekeeping Manager to establish and maintain a system for tracking and reporting room cleanliness and inspection results.
• Secure and return lost and found items promptly, following proper documentation procedures.
• Assist the Houseperson in maintaining floor linen rooms, ensuring a well-organized supply of linens and essentials.
• Conduct two formal room inspections per Housekeeper per day to maintain cleanliness standards.
• Report all uncompleted rooms at the end of the shift to the Housekeeping Manager or Linen Room Attendant.

Job description

Renaissance Riverview Plaza Hotel, part of the PCH Hotels & Resorts portfolio in Mobile, AL, is seeking a Room Inspector to supervise housekeeping cleanliness and room readiness. You will report findings, train staff, and ensure all rooms meet standards by shift end.

The role emphasizes formal room inspections, guest satisfaction, and timely communication with the housekeeping team and management to uphold the hotel’s high standards.