Guestroom Quality Supervisor - Housekeeping

The Crescent Hotels Group; Honolulu (HI); On-site; USD 42,000 - 54,000; Full time

Job summary

Crescent Hotels & Resorts’ Renaissance Honolulu Hotel & Spa is seeking a Housekeeping Inspector to ensure guest rooms and public spaces meet exceptional cleanliness and service standards. You will lead by example, coaching and supporting the housekeeping team to deliver consistency, quality, and care guests can feel.

Responsibilities include inspecting rooms and areas daily, supervising Room Attendants and Housepersons, coordinating room assignments, logging Lost and Found, and supporting

Qualifications

• Minimum of 2–3 years of experience in housekeeping or hotel operations.
• Prior supervisory or team lead experience preferred.
• Strong attention to detail and commitment to cleanliness and guest satisfaction.
• Excellent communication and leadership skills.
• Ability to use mobile devices, digital tracking tools, or property management systems.
• Physical ability to walk and stand for long periods and lift up to 50 lbs.
• Flexible availability, including weekends, holidays, and varied shifts.

Responsibilities

• Inspect guest rooms and public areas daily to ensure quality, cleanliness, and productivity standards.
• Supervise and support Room Attendants and Housepersons, ensuring all assignments are completed to brand standards.
• Coordinate daily room assignments, track progress, and update the Front Office on room readiness.
• Inspect and approve VIP rooms; ensure accuracy and timeliness of room status communication.
• Oversee end-of-day closure procedures—restocking, cart organization, and cleanliness checks.
• Monitor and maintain cleanliness in linen closets, storage areas, and service hallways.
• Handle and log "Lost and Found" items in accordance with hotel policy.
• Communicate maintenance issues or repair needs and follow up to ensure resolution.
• Assist with training, onboarding, and ongoing development of housekeeping associates.
• Participate in deep cleaning projects and quality assurance programs.
• Step in to assist with cleaning tasks during high-demand periods when needed.

Job description

Crescent Hotels & Resorts’ Renaissance Honolulu Hotel & Spa is seeking a Housekeeping Inspector to ensure guest rooms and public spaces meet exceptional cleanliness and service standards. You will lead by example, coaching and supporting the housekeeping team to deliver consistency, quality, and care guests can feel.

Responsibilities include inspecting rooms and areas daily, supervising Room Attendants and Housepersons, coordinating room assignments, logging Lost and Found, and supporting