Room Inspector

Zachry Hotels, LLC; San Antonio (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Life Ins.

401K, Paid Leave and Bonus Program

Short-term and long-term disability

Employee assistance program

Tuition Reimbursement

And many more

Job summary

Zachry Hotels, LLC, based in San Antonio, Texas, is a proven leader in hospitality asset management and development. The Room Inspector role ensures guest rooms and public spaces meet cleanliness and safety standards before guest occupancy, while coaching room attendants and coordinating with housekeeping and front office teams.

Responsibilities include detailed inspections, updating PMS, reporting maintenance needs, and assisting with team training.

Qualifications

• Detail-oriented with ability to identify cleanliness or presentation issues.
• Knowledge of OSHA and MSDS protocols and safety practices.
• Ability to identify and report maintenance issues and follow up.
• Ability to verify stocking and presentation of in-room amenities.
• Proficient in PMS and basic computer software (Excel/Word).
• Excellent communication and ability to coach team members.
• Ability to multitask in a fast-paced hotel environment.

Responsibilities

• Inspect guest rooms, bathrooms, balconies, and areas to ensure cleanliness and presentation meet brand standards.
• Verify amenities, linens, and supplies are stocked and in good condition.
• Update room status in PMS and mark rooms as clean, inspected, and ready.
• Report maintenance issues and follow up for timely resolution.
• Communicate inspection results to room attendants and coach as needed.
• Assist with training new housekeeping staff and provide ongoing guidance.
• Monitor performance and daily activities of room attendants.
• Perform room attendant duties during high occupancy or shortages.
• Maintain communication with Front Office regarding room readiness and VIP rooms.
• Notify Engineering of issues and ensure repairs are completed and re-inspected.
• Respond promptly to guest requests related to housekeeping or cleanliness.
• Stock and organize housekeeping carts and closets safely.
• Perform other duties as assigned and maintain regular attendance.

Skills

Attention to detail

Cleanliness standards

OSHA/MSDS knowledge

PMS proficiency

Communication skills

Teamwork

Multitasking

Education

High School Diploma or equivalent

Prior housekeeping experience

Tools

Property Management System (PMS)

MS Excel/Word

Job description

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things Every Person Matters This Is More Than A Job

Position Overview

The Room Inspector ensures that all guest rooms and associated public spaces meet the hotel's standards for cleanliness, appearance, functionality, safety, and readiness before being made available to guests. This role upholds brand standards by conducting detailed inspections, providing coaching to room attendants, and maintaining strong communication with housekeeping and front office teams.

What You'll Do

Room & Area Inspections

• Conduct detailed, systematic inspections of cleaned guest rooms, bathrooms, balconies, and related areas to ensure they meet brand standards for cleanliness and presentation.
• Verify that all amenities, linens, towels, and supplies are stocked, neatly arranged, and in excellent condition.
• Update room status in the Property Management System (PMS), ensuring rooms are accurately marked as clean, inspected, and ready.
• Identify and report maintenance issues such as HVAC problems, lighting concerns, plumbing issues, or malfunctioning electronics, and follow up for timely resolution.

Team Support & Training

• Communicate inspection results and deficiencies immediately to room attendants and provide constructive feedback and coaching.
• Assist with training new housekeeping team members and provide ongoing guidance to ensure consistent adherence to cleaning standards.
• Monitor the performance and daily activities of room attendants to ensure accuracy, quality, and timely completion of assigned tasks.
• Perform room attendant duties as needed, including cleaning, stripping beds, or stocking supplies during high occupancy or staffing shortages.

Communication & Guest Support

• Maintain close communication with Front Office regarding room readiness, early check-ins, VIP status rooms, and any delays that may impact guest arrivals.
• Clearly communicate maintenance issues to the Engineering team and follow work orders until repairs are completed and rooms re-inspected.
• Respond promptly to guest requests or complaints related to housekeeping or cleanliness.
• Expedite guest requests for extra amenities such as towels, pillows, or blankets.
• Ensure housekeeping carts and closets are properly stocked, organized, and compliant with safety standards.

Additional Responsibilities

• Perform other duties as assigned based on business needs.
• Maintain regular, reliable attendance as an essential function of the role.

What You'll Bring

Required Skills and Abilities

• Exceptional attention to detail with the ability to identify even the smallest cleanliness or presentation issues.
• Strong knowledge of hotel or brand-specific cleaning, sanitation, and safety protocols, including OSHA and MSDS standards.
• Ability to accurately identify and report maintenance issues and follow up as needed.
• Ability to verify proper stocking, presentation, and arrangement of all in-room amenities.
• Proficiency in Property Management Systems (PMS) and basic computer software such as Excel or Word.
• Excellent communication skills with the ability to provide supportive direction and feedback.
• Ability to organize and prioritize workload in a fast-paced environment.
• Ability to work independently and as part of a team.

Education & Experience

• High School Diploma or equivalent required.
• Prior housekeeping experience required.

Other Qualifications

• Must be detail-oriented, quality-focused, and guest-service driven.
• Ability to maintain professionalism when interacting with guests and team members.
• Ability to follow safety protocols and maintain a clean, hazard-free work environment.
• Strong ability to multitask, make decisions, and complete inspections thoroughly and efficiently.

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.