Room Attendant - Waldorf Astoria New York

Hilton Worldwide, Inc.; New York (NY); On-site; Full time

Job summary

An established industry player in hospitality seeks a dedicated Room Attendant to create an inviting and luxurious atmosphere for guests. This role involves ensuring impeccable cleanliness and personalized service in guest rooms, contributing to a memorable stay. The ideal candidate will possess a keen eye for detail, strong communication skills, and a proactive approach to guest service. Join a team that values exceptional hospitality and offers numerous benefits, including flexible scheduling, educational opportunities, and employee stock purchase programs. If you're passionate about delivering outstanding guest experiences, this opportunity is perfect for you.

Benefits

DailyPay Access

Medical Insurance Coverage

Mental Health Resources

Paid Time Off (PTO)

Discounted Travel Program

Parental Leave

Debt-Free Education

401K Plan with Company Match

Employee Stock Purchase Program

Career Growth Opportunities

Qualifications

• Meticulous eye for detail to ensure high luxury standards.
• Prior experience in luxury hotel environments preferred.

Responsibilities

• Clean and prepare guest rooms to the highest luxury standards.
• Respond to special guest requests and provide personalized service.

Skills

Attention to Detail

Guest Service

Communication Skills

Time Management

Physical Stamina

Education

Experience in Luxury Hotel

Job description

Job Description - Room Attendant - Waldorf Astoria New York (HOT0BCL8)

Job Number:

HOT0BCL8

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

As a Room Attendant, you will play a vital role in creating a refined and welcoming experience for our guests, ensuring their rooms are impeccably cleaned and thoughtfully prepared to reflect our Forbes 5-Star aspirations. Your attention to detail and commitment to anticipatory service will elevate each stay, providing personalized touches that enhance comfort and exceed expectations.

Specifically, you will:

• Clean guest rooms as assigned, including making beds, dusting, vacuuming, and cleaning bathrooms to the highest luxury standards.
• Change and replenish bed linens, towels, and guest amenities, ensuring everything is perfectly presented and refreshed.
• Stock, maintain, and transport the housekeeping supply cart daily, ensuring all necessary supplies are available.
• Dispose of trash and recyclables properly while maintaining a tidy and organized workspace.
• Respond promptly and professionally to special guest requests, anticipating their needs and providing personalized touches to enhance their stay.
• Perform turndown service, creating a warm and inviting evening atmosphere with thoughtful gestures that surprise and delight guests.
• Engage with guests in a polished and professional manner, using their names when appropriate to foster a personal connection.
• Uphold the hotel's commitment to luxury service by ensuring each room is a sanctuary of comfort, cleanliness, and understated elegance.

The rate of pay for this role is $29.15- $38.87 and is based on applicable and specialized experience.

What are we looking for?

We are looking for a Room Attendant who is dedicated to maintaining the highest standards of cleanliness and service, ensuring that every guest enjoys a flawless and personalized stay. This role goes beyond traditional housekeeping duties—it is about creating an inviting, luxurious atmosphere that reflects our commitment to Forbes 5-Star aspirations. A Room Attendant takes pride in not only presenting a pristine and welcoming space but also in adding thoughtful, anticipatory touches that elevate the guest experience.

The ideal candidate will possess the following qualifications:

• A meticulous eye for detail, ensuring that every guest room is presented to the highest luxury standards.
• Prior experience in a luxury hotel or similar environment is preferred, with an understanding of the service and cleanliness required to achieve Forbes 5-Star recognition.
• A proactive approach to guest service, anticipating needs and adding thoughtful touches such as neatly placing a bookmark in a guest’s book or providing a glasses wipe next to eyewear.
• A strong work ethic with the ability to manage multiple tasks while maintaining consistency in quality and service.
• Excellent communication and interpersonal skills, with the ability to engage with guests in a warm, professional manner.
• A commitment to upholding luxury service standards, ensuring that every aspect of a guest’s room contributes to an exceptional stay.
• The ability to work independently with strong time management skills, ensuring efficiency without compromising on attention to detail.
• Physical stamina and strength, as the role requires manual tasks such as lifting, bending, and performing deep cleaning duties.
• A passion for providing exceptional hospitality, contributing to a guest experience that is seamless, personalized, and memorable.
• Flexibility to work various shifts, including nights, weekends, and holidays, as needed to support the needs of our guests.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.