Room Attendant - MFPKB

InterContinental Hotels Group; Louisiana; On-site; USD 22,000 - 25,000; Full time

Job summary

InterContinental Hotels Group is seeking a Room Attendant to keep rooms fresh and welcoming for guests. You will ensure rooms meet standards, assist guests with requests, and work with a team to maintain high-quality service.

The role is physical, requiring lifting up to 50 pounds, flexibility for night shifts, weekends, and holidays. The hourly pay ranges from $16.23 to $18.27, with benefits included for eligible employees.

Qualifications

• This is a physical role requiring standing for long periods.
• Ability to lift up to 50 pounds (23 kg) and push/pull heavy objects.
• literacy in reading, writing and basic math skills.
• Flexibility to work nights, weekends and/or holidays.

Responsibilities

• Clean and prepare rooms to ensure they are fresh, welcoming and memorable for guests.
• Assist guests with requests such as toothbrushes or directions.
• Update supervisor on room service progress and repairs needed.
• Follow safety procedures and wear protective equipment as required.
• Organize supplies and amenities to minimize waste.
• Log and reunite lost and found items with owners.
• Maintain a neat appearance in the uniform.
• Perform ad-hoc duties as needed to complete tasks.
• Monitor supplies and amenities across housekeeping areas.
• Log lost and found items per procedures.
• Work with other departments to ensure quality service.
• Assist with deep cleaning projects and occasional turndown duties.
• Support other duties as assigned.

Job description

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit oflast minutework done.

Your Day to Day -

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.
• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.
• Keep your supervisor updated on room service progress and alert them to any repairs needed
• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.
• Be organised - keep on top of supplies and amenities and always try to minimize waste.
• Reunite items with owners – and log any lost and found property.
• Look smart – wear your uniform with pride.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.

What We Need from You -

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.
• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
• You’ll might need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic math skills.
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.

The hourly rate for this role is $16.23 to $18.27. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.