Room Attendant

Lone Star Court; Austin (TX); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

Medical, Dental, Life insurance

Paid Time Off

Paid Community Service Days

Click here to learn more

Job summary

Valencia Hotel Group is seeking a hotel environmental services associate to clean and service all occupied or vacant rooms in line with hotel standards. The role emphasizes guest satisfaction, teamwork, and maintaining safety and cleanliness across the property.

Responsibilities include restocking rooms, setting up VIP spaces, attending meetings, and reporting any unsafe conditions. The position requires ability to work with multiple computer programs and maintain a courteous, efficient demeanor

Qualifications

• Hotel operations or customer service experience preferred.
• Ability to stand/walk for long periods.
• Attention to detail and guest service orientation.

Responsibilities

• Thoroughly clean and restock guest rooms per standards.
• Set up VIP rooms as assigned.
• Attend required meetings and maintain clean work areas.
• Be courteous to guests and team members at all times.
• Report unsafe conditions to supervisor immediately.
• Maintain hotel equipment in proper working condition.
• Perform any additional duties assigned by supervisor.

Skills

Communication

Teamwork

Multitasking

Composure under pressure

Computer proficiency

Tools

Alice system

Job description

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Job Summary

Clean and service all occupied or vacant rooms according to hotel standards.

Essential Duties & Functions

• Thoroughly clean and restock guest rooms in accordance with hotel standards
• Set-up VIP rooms as assigned
• Attend required meetings
• Keep work areas clean and organized
• Be extremely courteous to all customers and fellow employees
• Report unsafe conditions to your supervisor immediately
• Maintain hotel equipment in proper working conditions.
• Any other duties assigned by your immediate supervisor

Basics

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties assigned by the supervisor

Physical Requirements

• Standing/Walking: Frequently. Walking up to two miles per day on cement, tile, asphalt, and carpet.
• Crouching (Bend at knees): Frequently. While cleaning guestrooms.
• Stooping (Bend at waist): Frequently. While cleaning guestrooms.
• Twisting (Knees/waist/Neck): Loading and unloading linen.
• Climbing: Occasionally. Climbing to the top shelves in linen rooms.
• Reaching (Overhead/extension): Frequently. For Hotel Operations or Customer Service experience preferred.
• Communicates effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Skilled in working with multiple computer programs
• ironing boards, and linen shelves.
• Handling/Grasping: Frequently. Handling linen, trash, and guest cleaning supplies.
• Pushing/Pulling: Average weight frequently 50 lbs.
• Lifting/Carrying: Average weight frequently 20 lbs.

Working Environment

• Interior: To include guestrooms, meeting space, storage closets, lobby, laundry areas; variety of surfaces/ textures.
• Exterior: Exposure to variety of elements based on weather conditions (heat/cold/rain/wind/ice)

Qualifications

Candidate Profile

• Hotel Operations or Customer Service preferred
• Communicate effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Skilled in working with multiple computer programs- Must be comfortable using devices to communicate with team members and to complete checklists daily (i.e. Alice system.)

Benefits

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more