Room Attendant-Full Time

PCH Hotels And Resorts, Inc.; Birmingham, Northern (AL, KY); Hybrid; USD 23,000 - 36,000; Full time

Job summary

PCH Hotels And Resorts, Inc. in Birmingham, AL, is seeking a dedicated Housekeeping Associate to maintain guest rooms to a high standard of cleanliness and respond promptly to guest requests. You will work as part of a friendly team to ensure guest comfort and satisfaction.

Responsibilities include cleaning bathrooms, restocking supplies, inspecting rooms, and reporting maintenance needs to the Engineering or Housekeeping Supervisor while upholding guest privacy and hospitality standards.

Responsibilities

• Clean and maintain assigned rooms to a high standard of cleanliness.
• Verify and visually inspect all rooms daily, including vacant maintenance (VM) and vacant ready (VR).
• Recheck all rooms at departure times and report room status to Housekeeping Supervisor.
• Report maintenance needs to Engineering or Housekeeping Supervisor for timely repairs.
• Enter guest rooms politely and communicate with guests.
• Restock housekeeping cart for next day operations.
• Turn in keys and cart at end of shift.
• Report lost and found items to Lost and Found department.

Job description

Thorough cleaning of guestrooms consists of replacing all linen and towels in the room, vacuuming and dusting, replacing guest supplies, and thorough bathroom cleaning. Notifies the Housekeeping Management or the Engineering Department of any maintenance or repair that needs to be done. Must be very responsive to guest requests and be able to communicate easily with them. Bending and lifting are part of the job.

• Clean and maintain assigned rooms to a high standard of cleanliness, ensuring guest comfort and satisfaction.
• Verify and visually inspect all rooms assigned daily, including vacant maintenance (VM) and vacant ready (VR) rooms. Report any discrepancies to the Housekeeping Supervisor promptly.
• Recheck all rooms at departure times and report the room status to the Housekeeping Supervisor for efficient room turnover.
• Report any maintenance work needed to the Engineering department or Housekeeping Supervisor to ensure timely repairs and maintenance.
• Enter each guest room by knocking on the door and saying Good morning, Good afternoon, or Good evening, Housekeeping, displaying courtesy and respect for guests' privacy.
• Upon entering the guest room, ensure all trash is picked up and promptly report any missing items to the Housekeeping Supervisor.
• Change linens and make beds according to brand standards, ensuring a comfortable and inviting atmosphere for guests.
• Thoroughly clean the bathroom, including shower doors, walls, mirror, tub, toilet, and floor. Properly place standard items in the bathroom area for guest convenience.
• Dust room items, vacuum the floor, clean inside drawers, and check under beds to maintain a tidy and organized space for guests.
• Restock the housekeeping cart for the next day, ensuring all necessary supplies are readily available for efficient room cleaning.
• Turn in keys and the housekeeping cart at the end of the shift, ensuring proper handover and accountability.
• Report all lost and found items found in guest rooms to the Lost and Found department, adhering to hotel policies.
• Remove room service trays from rooms and place them in the hallway for prompt removal and cleanliness.
• Make up rollaway beds and notify housekeeping aides for removal and storage, ensuring room readiness for guest needs.
• Maintain the highest level of guest hospitality and professionalism, reflecting the hotel's commitment to exceptional service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.