Room Attendant - Full Service (Housekeepers) - Embassy Suites Virginia Beach Oceanfront

Gold Key PHR; Virginia Beach (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their housekeeping team. In this role, you will ensure that every guest room is impeccably cleaned and stocked, creating a welcoming environment for all visitors. Your responsibilities include following property standards, maintaining a positive attitude, and collaborating effectively with team members. This position offers a fantastic opportunity to work in a vibrant beach setting while providing excellent service. If you take pride in your work and enjoy making a difference in guests' experiences, this role is perfect for you!

Qualifications

• Prior housekeeping experience is desirable.
• Ability to communicate effectively with guests and coworkers.

Responsibilities

• Clean and supply all assigned guest rooms with attention to detail.
• Maintain a friendly and professional attitude towards guests.

Skills

Attention to Detail

Communication Skills

Physical Endurance

Team Collaboration

Education

High School Diploma

Tools

Room Attendant Board

Cleaning Supplies

Job description

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Offering the highest rates at the beach! $17/hr

Overview

Clean and supply all daily assigned guest rooms with special care given to Guest belongings. Stock each room with appropriate supplies to ensure that every Guest has a perfect room and everything they need to enjoy their stay.

Responsibilities

1. Know your job: Complete job skills training and possess a clear knowledge of the job. Know property standards (SSI) and room types. Listen attentively in Pre-shift and ask for clarification of assignments and expectations.
2. Be on time: Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform. Follow clock in and out procedures.
3. Be on stage: Maintain a friendly, approachable, always willing to assist attitude. Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene. Use approved verbiage, scripting when interacting with all guests. Follow proper procedure and scripting when entering a guest room.
4. Serve: Conduct yourself professionally and collaboratively with Guests and fellow Associates in accord with the company’s service culture, “The Keys to Making it Right.”
5. Work smart: Use your Room Attendant Board with instructions for sequence, special requests and clean type. Complete cleaning all assigned rooms methodically and promptly to PHR Steps of Service without losing attention to detail and maintaining efficient time standards. Ensure all guest rooms are set to documented SSI before turning over for inspection and occupancy.
6. Use your tools: Ensure cart or caddy (as applicable) is set up to standard. Use the approved tools and checklists to complete assigned tasks. Complete room assignment sheets and return to your supervisor at the end of your shift to checkout for the day.
7. Measure Up: Produce clean guest rooms that meet or exceed quality and efficiency standards of the department.
8. Respect the space: Keep your work area, cart and closets clean and organized. Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable.
9. Be safe: Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
10. Support the Team: Cooperate with other Associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
11. Other duties as assigned.

Qualifications

Experience: Prior housekeeping experience desirable. Past work experience in a similar or commensurate skill set - hospitable, prison, military experience.

Skill: Ability to satisfactorily communicate with guests, co-workers and management to their understanding. Ability to exert physical effort in being able to clean all assigned rooms in a given shift. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision is required.

Physical Requirement: Physical set is of primary importance - ability to handle the physical demands of the job.